City Sports Club

ALAN N 

on BBB

3 years ago

For unknown reasons, L.A. Fitness (ESporta) charged my credit card for $25 on Dec. 17, 2020. When I asked the assistant manager about it, he said that it was a mistake and that he would get it fixed right away. Well, after three weeks and numerous conversations and text messages, the charge has still not been reversed. While I know that gyms like LA Fitness are hurting amid the Covid issue, ripping off their current customers is never a good way to do business. This is not the first time that I have had billing issues with t... read more

paul n 

on BBB

3 years ago

i would leave less stars if i could. First off on a good day their staff is unprofessional and unfriendly. Today, i forgot my mask admittedly so, the policy is mask upon entry and exit only. After allowed to enter without a mask on i was approaching a piece of equipment when a manager came running up and began yelling their policy at me, i said im already in the club am i going to really have to run to the car to re enter only to get back to where i am and take it back off. She continued yelling, so i left grabbed my mask ca... read more

Aidan M 

on BBB

3 years ago

I have had a membership for 29.99 a month at the Evanston location and I cannot say I have been happy with any of their trainers. I was given 1 or 2 free personal training sessions however, after every session they have kept me there for an hour trying to force me into buying their personal training packages that are extremely expense and are a scam as they don't even give you 30 minutes of their time. Even the country club I attended had better prices for a full hour of fitness with a trainer. After rejecting their proposal... read more

Michael V 

on BBB

3 years ago

Hello, I was at the LA Fitness in Glenside, PA with my wife this morning we went into the room where they hold classes when the class was over around 9:45. We were in the back of the room where the heavy bags are located to do a boxing workout, I pulled down my mask to get a quick breath we were at least 40 plus feet away from the instructor and the person she was talking to. I don’t believe it was the 8:30 class but the next one upcoming. The person who the instructor was talking to hollered from across the room “can you pl... read more

Timothy M 

on BBB

3 years ago

Dallas, Lovers Lane and Mockingbird locations, do not enforce or request mask wearing. Even when it was a city and county mandate. I have requested staff monitoring but many of the managers don’t even masks at these locations. 

Alyssa J 

on BBB

3 years ago

I'm honestly disgusted with la fitness, my husband started a personal training program there and he went to cancel his personal training program after 7 days because of personal issues and his trainer, ***** told him no and that he would just put it on hold for 3 months until our personal situation would get better and kept charging us when we told him we wanted to quit.. we were pretty much forced into staying into the training and when we saw he kept charging us, we went to him and he said he continued charging us because ... read more

John O 

on BBB

3 years ago

Good luck cancelling your auto pay subscription! They will run you around and then no matter what you do, they will keep charging your account. What a horrible experience. 

Tonia 

on BBB

3 years ago

I've had my family's my membership on freeze. It shouldn't expire until January 2021. Three times now they have charges me full membership price. I called last month because they charged me. The manager said she fixed it and apologized and somehow made it like it was my fault. TODAY they charged me again full membership price. They know my account is frozen but they had to charge me and get that money out of me. I am done and over with LA Fitness. They are crooks are just take your money. Plan to have your full membership ta... read more

Michael M 

on BBB

3 years ago

BEWARE BEWARE BEWARE!!!!! The facility is ok not bad I think they actually improved. Why I think the facility has improved you ask. Because they rip you completely OFF!!!!! If you decide to go there I just ask that you plz watch your account. I had so many miscellaneous charges on my account just because what was told to me was not happening. Also if they say 3 free months do not believe them. THEY WILL STILL CHARGE!!! I had a personal trainer everything was great until Covid-19. The gym opened up half way through the month ... read more