City Sports Club

Tod C 

on BBB

3 years ago

LA Fitness in NW Portland, OR: I use this club for what I want it for: get in, work out with weights, get out. That being said, staff members are not helpful in reinforcing the mandate for properly wearing masks during the COVID-19 pandemic. You are left to your own devices to confront others to wear their masks if you want to feel safe, which doesn't really feel safe either. This club's unwillingness to reinforce mandatory safety measures like properly wearing masks (no, not a chin strap below your mouth!) is unacceptable. ... read more

Carol H. 

on BBB

3 years ago

Due to the covid issue I stopped going to this club. I didn't call them about it till late January of 2021. I didn't think they would do anything to defray their monthly fees, but then I looked at the website and saw that they were freezing fees, so I called at that time. They told me they would freeze the fees starting in February 2021; but I asked them to go back further than that because I saw online that they did that for other members. They refused but assured me that no monthly fees would be charged till I came back in... read more

Joyce Z 

on BBB

3 years ago

utter ******** cancellation policy. i called for my mother and they said she had to come in and cancel and to do that before 6 pm because the manager leaves at that time. yet , when she shows up they tell her that they can’t close the account because the manager is on vacation for a week. such dishonest practices and diversionary tactics make me never want to use this again. moreover, my mom is a older lady who can barely speak english and you want to take advantage?! truly despicable 

Carla B. 

on BBB

3 years ago

Signed up for what I was lead to believe was 8 workout sessions towards the end of the paperwork I saw $4,000 and told him I was not purchasing this . He said I didn’t have to pay for it it could be frozen I said that is not what I am pitching he said . You don’t have to pay it nobody does I’ll just freeze it your fine. He never printed out anything for me to review I just put my initials on a electronic pad. Over the Following few days I went over there and they were too busy and they would freeze the account for 90 days . ... read more

Kevin P 

on BBB

3 years ago

Horrible experience with canceling my LA fitness membership! I was a member for 6 years and due to COVID I no longer felt safe going to the gym. They have made it really hard to cancel my membership. I felt they’ve purposely played so many games to make it difficult to cancel my membership. It’s been a year process of trying to cancel my membership. offered to freeze my account for free due to COVID and but they still charged me a freezing fee. I called back and they removed the charges and offered to freeze the account long... read more

Johnathan S 

on BBB

3 years ago

Weights are not re-racked and are left all over the gym. DBs are left all over the gym and are not put back in the proper location. One day I came into the gym to get a workout in and there was a personal trainer working with a client who did not have her mask on her face. So I took my mask off and threw it on the ground to see what he would say. The personal trainer told me to put my mask on and didn't say anything to his client. He continued to harass me about my mask but didn't say anything at all to his client. After get... read more

vanessa g 

on BBB

3 years ago

I want to complaint about an employee at this location by the name of Michael who bullied and made fun of a special Need kid , I understand that hey is Asshole in this world we living but for him to be an employee to make fun and bully a special need costumer who is paying for his membership is a shame and should not happen... I approached him and he seems not to care then I went to his manager who I didn’t get the name but he seem nonchalant. Horrible ppl working there .. 

Star J 

on BBB

3 years ago

I joined a new location right before COVID hit. I optimistically signed up for personal training thinking it would improve my fitness. etc. I had a few sessions (lesson than 5) and then: COVID-19. During the few months following the start of the global pandemic I was in touch with a representative via email (no locations were physically fielding phone calls). I cancelled my general membership account after a few months of it being frozen in 202 and can't recall having much trouble doing so. Personal training was another issu... read more

Jody 

on BBB

3 years ago

Terrible business practices! They do not value their customers. I was over charged, lied to and extorted. STAY AWAY.