City Sports Club

Yoel A 

on BBB

3 years ago

Intenté cancelar mi membresía con LA FITNESS ubicada en 630 W 49th Street, Hialeah, Fl, 33012 y después de varios intentos no pude lograr mi objetivo. Es importante aclarar que Gustavo (el jefe de los entrenadores en ese entonces) y yo firmamos un contrato por 12 meses bajo ENGAÑO de su parte ya que en ningún momento él me dejó saber que yo tenía que estar obligado al término del contrato con dicho club porque de habérmelo mencionado antes de firmar el contrato no hubiese contraído el acuerdo. Cuando me personé en el club pa... read more

Michael D 

on BBB

3 years ago

LA Fitness you are scumbags! I received a charge on my account last month for a membership fee. I haven't gone to this gym in 2 years and over the course of Covid spoke to someone on the phone multiple times about trying to get me to go back in, I said no, it just didn't seem like the right time and was told I'd be OK and I don't have to worry about cancelling... I called into see why I was charged last month, their response was your account was on a freeze that ended in April and we sent you an email. The email I received o... read more

Ramona P 

on BBB

3 years ago

I cancelled my membership at the Pearland Parkway LA Fitness in January 2021. I followed all the instructions in the contract to cancel. We are now in May, I have cancelled w two other reps at La Fitness since January, and still my contract is not cancelled. I receive multiple calls and emails every week requesting payment and promises to cancel. I have had to contact my bank to stop them from auto withdrawing on my card. I will never do business again with a gym that uses contracts, especially this one. It looks like from r... read more

Terence C. 

on BBB

3 years ago

Dishonest business practices. They lied about the features available at their facility and sold me a membership while having no wifi for over a week and concealing that information from me. When I found out I canceled my membership within rescission and have a right to my full refund and they have been giving me the run around for two weeks trying not to give me back my money that they took in exchange for nothing. I may soon have to solve the matter is claims court. This gym has been a nightmare they lied about every single... read more

Katina F 

on BBB

3 years ago

Attempted to cancel my membership before the billing cycle hit in March 2021. The gyms closed down due to COVID-19. I was notified that the billing would resume for membership and immediately contacted my local gym to cancel my membership. I called the LA Fitness located at Coldwater Canyon Ave, Sherman Oaks, CA, on March 19, 2021 to cancel. I was told they did not have a manger on site and could take my cancellation request over the phone or at the gym. I was then given the number to call LA Fitness membership. I called the... read more

Troy C 

on BBB

3 years ago

Cancellation policy of LA Fitness is intentionally difficult so company can reap extra profits from its members. To begin with, a new member pays an Initiation Fee plus "last month dues" - which means the company collects extra monies from its members that it will hold for years. In my case, I was a member for 12 years and relocated to a state with no LA Fitness gym. When I went online to cancel my membership - that option was not available - I than tried to call to cancel and that was not an option. The only way to cancel i... read more

Tony L 

on BBB

3 years ago

BE CAREFUL!!! I signed up with LA Fitness for a 2-year program and I REMEMBER clearly at the time of signing that the agent told me I can cancel anytime and get my refund back for the remainder of the contract. I'm moving to a different state now and requested a cancellation and guess what ... no refund for cancelling because I paid up front. Their employees will literally make up the most bs and try to bait you to sign up which includes false advertising and personally I would consider it FRAUD. Learn from my experience and... read more

Tyron C 

on BBB

3 years ago

I have been a member of LA Fitness for about 9 years now. I go to the club regularly with my two sons. On 05/06/2021, I entered the gym and the clerk at the desk asked my kids to sign in. I told them I was scanning in and asked the clerk if this would be an issue every time we came in because I have an upgraded account and both have been on my visitors list for years. When a manager stepped up and said "NO but it you have an attitude, I'll cancel your membership and kick your ass out so keep walking" .... I was in complete s... read more

Alina P 

on BBB

3 years ago

FRAUD, SCAM and poor customer service. I started going to this gym in 2016 and decided I wanted to cancel around the beginning of 2018. Which I did, I canceled. When I started going I was 16, so I wasn't really set up and I had my moms credit card on the account. My mom is an older immigrant so she has some difficulty on technology, the English language, and checking her bank statement. Turns out, they started billing the account 6 months after my cancelation without my knowledge. SO A TOTAL OF 3 YEARS MY MOMS CARD WAS BILLE... read more