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Chief/Bauer Service Experts

4.2

About this business

Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services. 

Location details

520 N Hickory St, Champaign, IL, 61820, United States

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4.21,835 reviews
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S M's profile image
6 years ago

I called Pink Plumber because of their ad on the radio which is also on their website, for only $149.00 they will pump your septic tank. Good deal I thought. Half of the price I paid in the past. The company seems well known, advertising on a popular radio station. I went to their website, saw the $149.00 deal, what it included. · Pumping up to 1000 gallons of liquid · Up to 18 inches of digging to unearth the tank lid · Up to 24 inches of sludge (solid) removal · Inspection of the tank to make sure it is working properl... read more

Kevin C's profile image
Kevin C 
6 years ago

I wish we could give no star rating as they have no clue on customer service. My AC went out on Friday afternoon 6/28/19 (under warranty) so I called and placed a service call. They said a tech would be out between 3-6 on Friday. No call, no show even after I called back 4 times and sent 2 text via their website. So at 8pm i call ****** ******* they had there tech out at 10 pm and found that we had a blown fuse. He tested all parts & readings to see if all was well and the best part it was at NO CHARGE! Now that is service t... read more

Business response:

****** we apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address, and phone number and we will follow up with you. 

Valerie W's profile image
Valerie W 
6 years ago

Both the office staff and technicians are very friendly and professional. I like this business because there is little turnover in their staff, which means I have had the same technician service and monitor my Heat and Air the past two years. The business is familiar with my Heat and Air System, treat me well as a loyal customer, and keeps their employees happy. 

Business response:

*******, thank you for making us your trusted partner when it comes to your HVAC needs! 

David S's profile image
David S 
6 years ago

Very helpful and very friendly. 

Donald M's profile image
Donald M 
6 years ago

We are selling our house and I have to get the septic pumped. We had this tank pumped out about 8 months ago. You can see where they dug the ground up to pump the tank out. When Cody arrived I showed him exactly where the lid to the tank was. He was arguing with me that where I showed him to did was not the spot. Cody kept probing the ground and I asked him to stop because all of our services are on that side of the house where he was probing. I tried to tell him again where to dig and he would not listen to me. At this poin... read more

Elizabeth's profile image
Elizabeth 
6 years ago

The plumber was Jim. He was very polite and explained everything. Hewas able to make the repair at the time he did the estimate. 

Aaron A's profile image
Aaron A 
6 years ago

On memorial day my a/c went out. The Service Experts came out without an overtime charge and was really happy at first with their service. They proceeded to tell me the my compressor was seized. After asking if I wanted to kick start it (warning it would either free up the compressor or kill it for good) I agreed. They did neglect to tell me the cost of the unit however. After my inquiry I decided against it and was starting to explore the option of a whole new system. I was then told about their leasing program (almost doub... read more

Business response:

*****, we regret that you have concerns and would like to gather more information. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you. 

Rosalind E's profile image
Rosalind E 
6 years ago

You could not be more pleased with any air conditioning service technicians than Coastal Heating & Air in Savannah, Georgia for your service needs. Their technicians are fantastic and they are so polite and pleasant to deal with for your service needs on your air conditioning system. Give them a try and you will not be disappointed. 

Business response:

********, we are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer! 

Bob's profile image
6 years ago

Have used tem twice. Excellent! Very fast and professional! 

Frequently asked questions about Chief/Bauer Service Experts

How is Chief/Bauer Service Experts rated?

Chief/Bauer Service Experts has a 4.2 star rating with 1,835 reviews. 

When is Chief/Bauer Service Experts open?

Chief/Bauer Service Experts is open now. It is open 24/7. 

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