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Chevy Medina Service
- Auto Repair
- Medina, OH
About this business
Location details
3880 Pearl Rd, Medina, OH, 44256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We found a car and decided to buy it. The price breakdown listed the price of the car $1,000 higher than the listed sale price. When we pointed it out, we were told it was because we were not financing the purchase but paying cash. After we refused to pay the additional $ it was reduced to the correct price. Then, we waited 3 hours to sign the paperwork. We were repeatedly told the finance person would be with us next but ultimately when we were ready to leave without the car, the salesman finally completed the paperwork wit... read more
Business response:
Hi Chris, we are sorry for the inconvenience while at our dealership. We had a little bit of kinks to workout while waiting for customers to sign their paperwork. We apologize and hope we can make it up to you, please call (330)-725-4588 and ask for our sales manager for any further concerns.
Had a appointment drove over a hour to get there and truck isn't available for another 2hrs while they try and sell to someone else after waiting we found out why other customer said no when sales man hands me a chunk of the frame that was so rusted it just crumbled how you trying to sell something that literally rotting underneath you if it's a good deal you better look it over really close
Disappointed that the published price on the web site is not the sale price when you pay cash. When you pay cash, the price goes up.
Got in contact sounded like they didn’t really want to talk about this car said it was available they’ll have out of state agent reach out to handle transaction no one reached out so I called for update and they said car sold 30 minutes ago.. car stayed on market never was sold but I guess everything works out I found a car closer with less mileage and they ended up selling their car for cheaper than what I was originally going to pay so win for whoever bought it and me
Business response:
We are sorry to hear about your experience. Please feel free to reach out to us at (330) 725-4588 to discuss this further. Thank you for your feedback.
Early in the morning, I asked for a simple picture of the truck bed and expressed than an iPhone photo would be fine. I liked the truck, but there were no truck bed pictures. Despite repeated requests, by 8:00 PM, closing time, they still could not seem to take such a simple picture (at least 10 hours after the request). They also expressed that shipping is "on your own" as "they don't do shipping", which was another negative, although one that I thought I might handle, although it is another indication of their helpfulness.... read more
Sold truck I was interested in... they notified me..
Never really gotten back with me. Kept waiting to get vehicle info. By the time someone was working with me, the car was sold. Wasted my time.
They reached out but we went somewhere else
Good customer service
Frequently asked questions about Chevy Medina Service
How is Chevy Medina Service rated?
Chevy Medina Service has a 3.8 star rating with 138 reviews.
When is Chevy Medina Service open?
Chevy Medina Service is closed now. It will open tomorrow at 8:00 a.m.
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