Chase Bank's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Chase Bank

1.3

About this business

Specialties Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC. 

Location details

151 19th Ave, Moline, IL, 61265, United States

Get directions
WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
1.3255 reviews
Select a rating
Kevin N.'s profile image
Kevin N. 
7 years ago

This bank is criminal. I opened an account there to give them a try and ended up owing them money after depositing money or they were going to put a mark on my credit. I will never use a chase bank again and I will not accept chase bank card or checks at my account. They are a horrible bank. Look at their reviews. I think that is all you need to see. 

zachburk's profile image
zachburk 
7 years ago

Opened up a Finn Checking account with the $50 sign-up bonus. A week later, Chase access to my account claiming potential fraudulent activity. After calling them up, account access was restored but they said that they still have to close my Checking and Savings account with them but can open new ones again. However, since I've already had an account with them, they deny the sign-up bonus even though they couldn't explain why my accounts were closed the first time. 

stevelnyc's profile image
stevelnyc 
7 years ago

I took up a Chase Bank interest-free promotion offer that I received in the mail and paid to have my old credit card account balance transferred to Chase. It was my clear understanding that transfer and new purchases were treated the same and both were included in interest-free 1 year promo. I recently paid off the full balance before the promo ended, expecting to avoid any charges. Unfortunately to my disappointment I just found out Chase Bank charged my $60 for the one purchase that I made. This was not stated in the offer... read more

Lauren M.'s profile image
Lauren M. 
7 years ago

Chase bank is still manipulating the order of transactions to maximize their ability to charge overdraft fees. I don’t believe that it takes a vendor a couple of days to retrieve their funds after a purchase, which was their excuse. Once I had a charge clear my bank, per my statement, chase went back and deposited the same amount of money back to my account and then 2 weeks later took it back out. I could not tell any of this happened just by looking at my statement. Most recently the changed the order of some of my transact... read more

hayden d.'s profile image
hayden d. 
7 years ago

Chase bank will not credit back 930 dollars that I had stolen from my account. I have banked with them for 20 years I put over 500,000 though my account every year. they reviewed the charges and determined it to be fraud but I did not report it in 30 days so they will not help. Chase bank sucks!!!!! Never Bank With Chase. 

Cynthia N.'s profile image
Cynthia N. 
7 years ago

i have been a loyal customer at CHASE for more than 29 years. yes.. 29 years of wasted loyalty. i have direct deposit, i have never had a late payment, i have checking, savings, and joint bank accounts with chase, i have 2 current credit cards with chase and in the past i had a mortgage with chase. in addition, i have recently be diligent and reduced my debt load to increase my credit score and allow my line of credit to grow. other banks have increased my credit lines and reduced my interest % rate. i would have expected th... read more

Amalia J.'s profile image
Amalia J. 
7 years ago

Negative: I have been a customer since the 70's when Chase was called ********. This Bank has very poor customer service. Just today, I wanted to purchase a $25 money order, I have over $30,000 in my account yet they have the nerve to ask $5.00 dollars for a money order. And over the years, they have overcharged me many times in fees. This is one of the most predatory Banks. 

Ciankun Z.'s profile image
Ciankun Z. 
7 years ago

I was invited by Chase to apply for Chase Freedom Unlimited credit card. I thought it was invited and I may have a good shot to get approved since my credit score is about 790. When I submitted my application and I was denied on spot. I have to call their customer service to get the answer, and I was told I have too many accounts and they can't approve my application. I don't understand the logic of the approval is correlated with how many accounts you have especially this is from an invitation. In all, chase is a really mes... read more

Business response:

We responded to the customer’s concerns in our letter dated February 13, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

Dustin A.'s profile image
Dustin A. 
7 years ago

Chase bank in Avon indiana let a 3rd party cash my 3 year sons Christmas check. Without ID or the parents being present. A police report was filled with no charges being filled. When contacted they refused to help in any way 

Business response:

This is in response to the complaint. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on February 5, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office 

Frequently asked questions about Chase Bank

How is Chase Bank rated?

Chase Bank has a 1.3 star rating with 255 reviews. 

When is Chase Bank open?

Chase Bank is closed now. It will open tomorrow at 8:30 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com