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Charles Toyota
- Car Dealers
- Norwich, CT
About this business
Charles Toyota is one of the premier Toyota dealer of Norwich CT. Charles Toyota of Norwich is honored by its faithful clientele and dedicated to top quality customer service. This Norwich Toyota dealer is full of Toyota experts with a committed Toyota sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough Charles Toyota's inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Location details
500 W Thames St, Norwich, CT, 06360, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recommendedmy service representative was very friendly and helpful although I didn't catch his name. ill be going back again
A family run dealership that takes care of people. Staff knows what they're talking about and strives for a 5 star experience, sales & service.Come see me in sales if you need anything
Great dealership purchased a 2020 and service my 2011 Toyota there. All around good place to do business!
After visiting many dealers in MA, RI and CT searching for a particular 4Runner we were fortunate to end up at Charles Toyota. Dan Bilicki went above and beyond to find us the vehicle we were searching for. Chris Lillibridge, the sales representative, walked us through the process quickly and efficiently. Chris was so personable and a pleasure to deal with. If we could give more than 5 Stars we would. Highly recommended! Thank you for turning weeks of unpleasant and disappointing car searches into such a positive car buying ... read more
Worst experience shopping for a car ever! Stay clear of this Dealership.
Business response:
Thank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. Your comments will be shared with the rest of the team.
Safe to say I would award Charles Toyota zero stars if possible. I had a very unpleasant & downright bizarre experience at Charles Toyota today. This morning I cleaned out my 2018 Honda Accord and arrived at the dealership with title in hand ready to purchase an all wheel drive vehicle, as my sedan no longer suits my needs. My plan was to drive both a Toyota Highlander and a Honda Passport today, make a decision & make the purchase. Having previously purchased a Highlander from Charles Toyota I was happy to return. Colby was... read more
Business response:
Thanks for taking the time to leave us a review. Very sorry your experience wasn’t what you’d hoped. We’ll look into this.
Great sales Men Tommy an Colby made the process quick an easy . No stress
Business response:
Thank you for leaving us this great review, we hope all is well and happy motoring!
We went into Charles Toyota, unsure of what our options even were. Andrew and Tommy walked us through everything, from beginning to end. They got my family hooked up with a gorgeous vehicle, which suits our needs perfectly! John was very thorough with the information about financing, which is something I had never done for a vehicle before. He left us feeling comfortable and confident in our purchase. The staff at this dealership has gone above and beyond for us, and the service here is amazing! A++
Business response:
Thank you for leaving us this great review, we hope all is well and happy motoring!
My car was due for an oil change. I work about 2 miles from the dealership and used to use the courtesy van which is no longer running due to COVID19. Instead, I scheduled the maintenance, Charles employees picked up my car at my workplace, completed the maintenance and delivered the car before I finished working for the day. I couldn't ask for better service. Thank you!
Business response:
Mr. Ricca, Thank you so much for your kind words and 5-Star rating, both are greatly appreciated. I am happy to hear that you took advantage of our pick-up and delivery service as it is something that we started during the pandemic but will continue to offer after it's over because the response has been so positive. Thank you for your business, we appreciate it.
Frequently asked questions about Charles Toyota
How is Charles Toyota rated?
Charles Toyota has a 4.5 star rating with 926 reviews.
When is Charles Toyota open?
Charles Toyota is open now. It will close at 8:00 p.m.
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