Central Houston Nissan

Michael C 

on BBB

2 months ago

Took my 2022 Rogue AWD to McDonough Nissan for an oil change, tire rotation and a diagnosis of why the windshield washer does not work. They never told me the price of the diagnostic, which ended up being $160.00. They never told me there are 2 recalls on the Rogue. All they wanted was for me to spend $550.00 on a $55.00 part to get washer working. Once I contacted Nissan the dealership(Service Lane manager) told Nissan the hose was clogged by foreign matter. This was never mentioned to me nor is it on my paperwork. I contac... read more

Zaria U 

on BBB

2 months ago

Courtesy Nissan of Tampa let me leave the premises with a financed vehicle without showing proof of full coverage insurance. I was involved in a hit an run accident and since full coverage was not on my insurance I am forced to pay for the damages out of pocket. I will be reporting this dealership and taking legal actions as well! Dear Mr. ***************** Wehave received your July 29, 2025 correspondence wherein you suggest that Courtesy Nissan of Tampa (Courtesy) potentially placed [you] in breach of [your] loan terms and... read more

Zaria U 

on BBB

2 months ago

Courtesy Nissan of Tampa let me leave the premises with a financed vehicle without showing proof of full coverage insurance. I was involved in a hit an run accident and since full coverage was not on my insurance I am forced to pay for the damages out of pocket. I will be reporting this dealership and taking legal actions as well! 

Richard K 

on BBB

2 months ago

Horrible customer service. Made an appointment, Dropped off my vehicle in the morning. They said 4 hrs max to diagnose my check engine light. I called after 4 hrs and was told it was inside being evaluated. I came back to the dealership at the end of the day and my vehicle was where I left it, and was never looked at. 

John L 

on BBB

2 months ago

DO NOT BUY A USED CAR FROM THIS DEALERSHIP!I wish i could give them NO stars.Back on June 22nd I bought a 2017 ***** Silverado from McDonough Nissan that I found on their website. I asked if the truck had been gone through and was assured that ALL their used vehicles were thoroughly inspected prior to listing them for sale.When i test drove the truck the check engine was on and they told me they would fix that if I bought the truck. It took them 2 weeks after buying this truck to supposedly repair this check engine light iss... read more

Ethel M 

on BBB

2 months ago

March 28, 2025. I did not realize my son ended up paying $11,000 plus, until today. for a car he had to buy when the car he purchased in January of 2024 had so many problems had to wait over 2 weeks after purchasing to receive the car. There was every excuse, part coming tomorrow, no part, found another problem., etc.Three months later, April 2024, car light went on, took to Tires plus to see whats wrong. Turned out to be exact problem that was holding up the car in January, they pulled the part, we realized it was the same ... read more

Terry R 

on BBB

2 months ago

I recently purchased a 2005 **** 500 from this location. In less than 25 miles driven and only 20 days owed the alternator and the battery went out. I Believe that the vehicle was not fully inspected before it was sold to me. They did not disclose that the car cold fail and misrepresented the car's condition. Now on top of this they want $1500 for repairs before the car can be released back to me. 

Sondra U 

on BBB

2 months ago

************ Found a car to purchase, got approved for the loan. Was asked to make a down payment, sent money and was told they would be getting all paperwork together, call me back to finalize. Didn't hear anything all day. Called back just be told car was sold right before I made a down payment and nobody told me! Was told the car was going to auction, then told someone came in the same day i paid down payment and bought it. This is very unprofessional in my opinion and should not be allowed!!! ***** the dealers in the des... read more

Mary M 

on BBB

2 months ago

This will all be written up and sent to *** **** email. I would like to send in writing about this awful sales experience directly to him and the owners of this Nissan. I would like him to call me directly. Id like to have the owners of this Nissan email to cc them if they care about their business. I believe theyd like to know how badly this went. This Nissan it will be known yet again the epic fails of this dealership from maintenance to car sales. Very disappointed even though you as managers tried to remedy all of ******... read more