Central Houston Nissan

Peggy A 

on BBB

11 months ago

Got new tires put on. SUV was not riding good. Went back these new tires are not good. Pulling feels like sliding on the road. The old ones did not have any issues. Was told my struts collapsed because was bad. I was like how, why now, I come here all the time, I got no warning from you. I took it to another place for 2 opinion. They said it was damaged, we will not fix it, go back to place that did your tires because they used a machine that over extended the airflow for struts. I called back and Nissan refused the claim an... read more

Joe D 

on BBB

a year ago

Stolen Titan In 2021, I went to Central Houston Nissan and started to trade in my Titan for a new Frontier. Signed paperwork, but didn't complete the deal because I didn't have the title to sign over to them. That's okay, they said, bring it back tomorrow. Tomorrow came, and I backed out of buying the Frontier because the Nissan Connect entertainment system didn't work. They took the Frontier back, but refused to return my Titan, saying they already sold it. I said you can't sell it because I haven't yet signed the title ove... read more

Monica G 

on BBB

a year ago

Subject: Misleading Rewards Program and ************ Experience at Nissan Central Im writing to express my frustration and disappointment with the recent service I received at Nissan Central's Service Department.I came in with ****** reward points, which should have provided $100 toward service based on how your Rewards Program is advertised. However, when I attempted to apply the points to my fuel flush and oil change, I was informed by **** and the service manager that I could only use 20% or 25%they weren't even clear on ... read more

Xue L 

on BBB

a year ago

I initially brought my vehicle in for a recall-related issue, which should have been handled at no cost. During my visit, I was informed there might be a $275 diagnostic fee only if I approved it after being contacted by a technician. I was told I would receive a call before any diagnostic work was performed. However, I was never contacted or asked for authorization the diagnostic was conducted without my consent.Later, when I received a phone call from the service department, the staff member I spoke to was hostile and unpr... read more

Christopher A 

on BBB

a year ago

On Saturday, December 7th, I visited Central Houston Nissan to purchase a 2024 Nissan Sentra, using my pre-approval from Nissan Financial. After test-driving the car, I was ready to proceed, but the salesperson continually referenced Capital One, despite my Nissan Financial pre-approval. The financial breakdown he provided had unreasonably high monthly payments that didn’t match the advertised price or my pre-approved terms. When I asked about the value of my trade-in, the salesperson dismissed my question and didn’t offer a... read more

Melvyn O 

on BBB

a year ago

Subject: Complaint Regarding Repeated Poor Service at Central Houston Nissan Dear Central Houston Nissan Management, I am writing to formally express my dissatisfaction with the repeated poor service I have received at this dealership. This marks the fourth or fifth time I have experienced unprofessionalism and lack of accountability at this dealership. A couple of months ago, I had an issue with the service manager, Marcus Hicks, regarding an oil change. I was rudely denied service and asked to leave without any explanation... read more

Hyacinth L 

on BBB

2 years ago

The entire process was a nightmare from beginning to end.The young salesman was inexperienced and had little to no experience.He needed some guidance from an experienced salesman. The salesman Sean was rude and condescending. The finance manager was as cold as ice.I ended up not going through with the process and buying the same car at another dealership and my experience at that other place is like night and day.I would never recommend that dealership to my worst enemy. 

Kiana S 

on BBB

2 years ago

I purchased a used vehicle on 7/22/2024. I literally sat in the office with the fiance DIRECTOR, Darrell, and I asked him what my APR was. He told me and my son 9.5%. I get the first payment in the mail on 8/1/2024 and the APR is 11.99%. I was transparent when I stated what I could afford. The vehicle was listed at $22k. After adding GAP (which was SUPPOSED to be included based off of my written agreement with my sales rep) and warranty, the car went to $29k. HOW??? Now the finance director "DOESN'T REMEMBER" telling me that... read more

Esperanza E 

on BBB

2 years ago

I had a Nissan Rogue that I bought August 2023, before this car I had a Chevrolet equinox, I traded it in for the Rogue, I owed $12,000, it was added to the Rogue. Sales guy had advised me to let Chevrolet repo the equinox. I said No....so they added the amount. I went to do maintenance on the Rogue, while I'm waiting a sales guy comes to ask if I want to upgrade, I said if it is traded, maybe. After I test drove a pathfinder, they evaluated me and asked for $7000 down, I said no, I dont have that kind of money. I went to wa... read more