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Cazoo Customer Centre Chertsey

3.3

About this business

Location details

Staines Rd, Chertsey, KT16 9DA, United Kingdom

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
3.3230 reviews
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Anonymous's profile image
Anonymous 
on Google
a year ago

Terrible service, from start to finish. The car they sold me is faulty and has been in the garage 5 times in the last 2 months and they won’t accept a return despite the issue being raised within the warranty period. They don’t offer hire car’s, on one occasion i was left without a car for almost an entire month. Customer service phone queues are always over 45 minutes and even when they do answer cannot provide any help. Would NEVER buy from them again. 

Jenna Durrant's profile image
Jenna Durrant 
on Google
a year ago

Terrible service, from start to finish. The car they sold me is faulty and has been in the garage 5 times in the last 2 months and they won’t accept a return despite the issue being raised within the warranty period. They don’t offer hire car’s, on one occasion i was left without a car for almost an entire month. Customer service phone queues are always over 45 minutes and even when they do answer cannot provide any help. Would NEVER buy from them again. 

Anonymous's profile image
Anonymous 
on Google
a year ago

Upon collecting my car from Chertsy, I pointed out issues with the tires and I was assured by staff that if I contacted support via email when i got home, the matter would be promptly addressed. However, despite reaching out over three times within the first week, I received no response. This lack of communication was already concerning. After finally receiving a response, I was informed that the issue would be addressed and booked in with a local garage. However, to my dismay, I received a call today, well over a month late... read more

Gajalakshan Mohankumar (Gaj)'s profile image
Gajalakshan Mohankumar (Gaj) 
on Google
a year ago

Upon collecting my car from Chertsy, I pointed out issues with the tires and I was assured by staff that if I contacted support via email when i got home, the matter would be promptly addressed. However, despite reaching out over three times within the first week, I received no response. This lack of communication was already concerning. After finally receiving a response, I was informed that the issue would be addressed and booked in with a local garage. However, to my dismay, I received a call today, well over a month late... read more

Steve Taylor's profile image
Steve Taylor 
on Google
a year ago

Picked up car with wife made to feel special wonderful experience highly recommended 

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Frequently asked questions about Cazoo Customer Centre Chertsey

How is Cazoo Customer Centre Chertsey rated?

Cazoo Customer Centre Chertsey has a 3.3 star rating with 230 reviews. 

When is Cazoo Customer Centre Chertsey open?

Cazoo Customer Centre Chertsey is closed now. It will open tomorrow at 9:00 a.m. 

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