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Carpetright
- Home Services
- Farnborough
About this business
Location details
Unit 8, Solartron Retail Park, Solartron Rd, Solartron Retail Park, Solartron Rd, Farnborough, GU14 7QJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 8:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
AVOID! I want to caveat this review with the fact that Kelly in branch, is lovely and helpful. However other than that, the service is appalling. I've got an issue with a carpet which is only 8 months old, and CR are doing everything they can to not sort the issue. Absolutely absymal and the worst customer service I have ever encountered. I wish I didn't have to give 1 star.
It's like there's no staff working in the store. Me and my husband went in to try and talk to someone after receiving samples. We came in and waited at the front just kind of awkwardly staring at the staff while at their desk as they looked busy and we didn't want to disturb them. Shuffled closer and gave one member of staff a hello which was returned before she went back to her phone. We were the only ones in the store so tried walking around to give them some time but still absolutely no engagement from staff. Just left af... read more
The customer service in this shop is non existent. Nobody acknowledges you, they are either looking down or on their phones. It seemed like an effort to get a quote, the lady didn’t really know about the product or want to understand what we were after in order to offer us alternatives. They mentioned they are owned by Tapi, but came up over £1000 more expensive not being able to offer the service we are after. Avoid at all costs.
Very good service and product received from Carpetright Farnborough. We received excellent assistance from Kelly in store, she spent a lot of time with us while we were there helping us with information on carpet and underlay products, and helping us with what we could achieve in our home as we wished to cover up a wood floor without removing it. Delivery and fitting of the carpets were quicker than we expected which was excellent, and we are very happy with the how it has turned out. Customer service from Kelly was fantasti... read more
⸻ I visited your shop yesterday and was quite disappointed with the level of customer service. When I approached the salesman, he remained seated while I asked questions. Although he responded politely, there was little effort to assist me further. However, when a white customer walked in shortly after, his approach completely changed — he stood up, greeted them warmly, and actively showed them different carpets. The difference in treatment was very noticeable and left me feeling uncomfortable and undervalued. I’m not sure w... read more
Frequently asked questions about Carpetright
How is Carpetright rated?
Carpetright has a 4 star rating with 199 reviews.
When is Carpetright open?
Carpetright is open now. It will close at 8:00 p.m.
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