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Carousel Resort Hotel & Condominiums
- Resorts
- Ocean City, MD
About this business
Location details
11700 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stayed the end of April 27-29, had a lot of school-aged kids stay for a band competition. Pool was FULL of teenage kids . Called for room service on Saturday night at 10:20 and was told the kitchen was closed. Called front desk and questioned why kitchen was closed when the inroom Room Service menu said available from 11:30-11pm. The front desk told us they didn’t knew why the inroom menu said that time.
Business response:
Thank you for taking the time to write a review on the Carousel Resort Hotel. We sincerely apologize for a misunderstanding and completely understand your frustration. We will use it as a learning experience and will strive to provide a better service in the future. Thank you
We had an ocean front room, great view however the handle on the balcony door was broken, and the bed was really hard and uncomfortable. But, nice hotel st a reasonable rate.
Business response:
Thank you for taking the time to write a review on Carousel Resort Hotel & Condos. We glad you enjoyed our Oceanfront location with direct access to the beach and incredible ocean views. We can't wait to see you back in summer!
The hotel is nice but a few updates should be made. Like the mattress, the breakfast food was not cooked to well. Croissant was not cooked; too much cheese and the fried potato look like they was soaked in grease. The shower was lovely but I had to wait for the water to warm up in the bathroom sink. Other than the above... the service is good.
We found this place over 10 years ago. Every year since we haven't stayed anyplace else. Perfect location, great amenities, views from all around, plenty of parking, courteous efficient staff, exceptionally reasonable rates. Always have my vote and business whenever we are here.
Business response:
Laura, thank you for your great review and for being our returning guest for so many years. We glad that you had a comfortable stay in our spacious room with incredible ocean views. We hope to see you and your family back in summer!
I was very disappointed this time my sliding glass door did not open until Saturday afternoon when maintenance fixed it..I was told by the lady when I booked it that ocean patio was an ocean view and I had a building directly behind my room blocking the ocean I was in room 153 when I let the lady at the front desk know she said ocean patio is not Oceanview very disappointed in the way it was handled
Business response:
Kevin, we sincerely apologize for your inconveniences and completely understand your frustration. We are truly sorry for the misunderstanding and hope you can give us another chance to prove that we can provide a better service. Thank you
Business response:
Thank you for your review and staying at the Carousel Resort Hotel & Condos, we hope to see you back soon!
Meeee encantooooo todooo me voy super satisfecha y con muchos deseos de regresar ��
Business response:
Thank you for your great review on Carousel Resort Hotel & Condos. We glad you had a nice stay and hope to see you back soon!
Needs a complete renovation Location & everything else was fine.
Business response:
Thank you for taking the time to write a review on Carousel Resort Hotel & Condos. We glad you enjoyed our oceanfront location with direct access to the beach and close proximity to all dining and shopping. We will gladly take your suggestions into consideration and hope to see you back soon!
Love it here!! The staff , the atmosphere ... everything!!! But, Kim is my most favorite!! She is amazing!!!
Business response:
Marina, thank you for your great review on Carousel Resort Hotel & Condos. We glad you had a wonderful time and enjoyed everything about your stay. We are grateful for your kind words and hope to see you back soon!
Frequently asked questions about Carousel Resort Hotel & Condominiums
How is Carousel Resort Hotel & Condominiums rated?
Carousel Resort Hotel & Condominiums has a 3.9 star rating with 447 reviews.
When is Carousel Resort Hotel & Condominiums open?
Carousel Resort Hotel & Condominiums is open now. It will close at 6:00 p.m.
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