This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Carolina Auto Spa
- Car Wash
- Cary, NC
About this business
Professionally trained, uniformed and fully insured technicians serving clients with our 100% no-hassle guarantee. We offer a full range of services from car washing to full reconditioning auto detailing. Carolina Auto Spa's two physical car washing locations in Cary and Apex provide a exterior car washing, full service car washing and detailing on site also. Locally owned and operated for over 15 years, you may reach our owner, Karl Murphy, by cell phone or email any day of the week. We like to say clients of Carolina Auto ... read more
Location details
1370 NW Maynard Rd, Cary, NC, 27513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Unbelievable Job! Excellent Customer Service! – I just recently bought a Black Mercedes and in certain lights, the paint appeared to have fine scratches throughout the clearcoat. I started researching some Detail Shops in town. I emailed several Detail Shops around the Triangle and got a reply back from Karl, the owner of CAS, almost immediately. He answered all of my questions thoroughly and was very helpful. I scheduled an appointment for a Full Service Exterior Detail and left the car with them for a morning. When I picke... read more
Don't waste your time. – As I pulled in, one person tried to run me over! I thought the men inside who helped me were great and I was so excited to see my car-this is the first time I've had it detailed. It looked okay when I got in. The cup holders were not cleaned like they said they would be, nor the door pockets. They only wiped half of the windshield, so now it is very smeary when it's humid. They did not vacuum well AT ALL and didn't even care to lift the floor mats. I'm very disappointed. I will never go back there or... read more
best car wash ive been too – carolina auto spa is a remarkable place to get ur car washed and detailed!staff is very friendly and curtious and pay good attention to detail down to the craks and cervises of the car i will def be back to wash all my cars
They stole a radar detector out of the car – This was our favorite place to bring our cars until about a year ago. Our family from South Carolina were visiting and needed their car washed. We recommended Carolina Auto Spa in Cary. Driving away after the car wash, my brother-in-law, Matt, discovered that his radar detector was missing. The suction mark left from the detector was still visible on his windshield and he was positive that it was in his car when he turned it over to the Spa. When he called the place, they denied t... read more
Business response:
My apologies to the family for this unfortunate incident, which apparently occured at some point in 2006. My business cards are available in our stores and all web site emails go directly to my computer. Please identify yourself as a customer as I do screen unwanted vendor communications. We carefully screen all employees and run background checks. We do employ many young adults who if they have issues have not made it to the justice system or their records are sealed. Should we identify even the potential for this sort of b... read more
Great Wash - Nice People - Extra Fragrances – Found these guys by web search. New to town. Tried to avoid Sat because I figured it would be busy but I had no choice but to visit yesterday. I was about 5 deep in line at entrance and it took like 20 minutes total. Got my fragrance inside from a nice girl who explained their detail services (which I did not purchase but may come back for). Asked her for another wafer (they don't spray fragrance - according to the girl it speeds up the wash process) which she promptly offer ed t... read more
Find another Car Wash; the person that moves your car may not have a driver License. – I just bought a brand new 2007 Acura MDX fully loaded for my wife. To assist me in keeping it clean I decided to purchase a VIP service program from Carolina Auto Spa. Two days before leaving to go on vacation my wife decided to take the car in for a quick wash. Twenty minutes later she comes out with a $4,000.00 worth of damage. The car was finish; she just need to inspect it and leave. For some unknown reason after the person has finishe... read more
Business response:
Regrettfully an employee legally operating Mr. Bullock's vehicle on our property damaged it. We submitted the claim within 24 hours to our Insurance Company and the repair was scheduled within the week. The description of the incident is not accurate in many facets not worthy of detailed discussion. Fact: The employee was operating the vehicle legally in the State of North Carolina. Fact: The police were on site and no one was cited for any illegal activity (employee, manager, business). Fact: I was in court dealing with a p... read more
Lousy Customer Service – What separates good businesses from excellent businesses is customer service and Carolina Auto Spa has a lot to learn in this category. I took my car in to be cleaned because I saw that they had very reasonable prices and a good looking facility. The job they did on the car was better than could be expected from an automatic car wash alone, but it was clear that they cut corners. For example, the rags they used on the windows left noticeable streaks and there was a dirty footprint on my carpet after ... read more
Business response:
Managers are required to report any damages to me within 24 hours. I am not aware of this incident (my business card is on the counter in each store with cell phone and email on it). I encourage the customer to contact me directly. We deliver excellent service and in the event we damage a car, take care of it immediately. As a point of reference to potential new customers viewing this response, we collectively wash between 8000 and 10000 cars per month at both sites in Cary and Apex. Our equipment and employees are safe and ... read more
Best in Town – I usually don't write reviews, but I have to jump in as well about Carolina Auto Spa. I have been a long-time customer of CAS with different cars over the years and the service has always been impeccable...until one day in the spring or summer of 2005. I purchased a wiper blade for the driver's side from CAS and they installed it with no problems...or so I thought. A couple days later as I'm driving down the road while it's raining, I turn on my windshield wipers. As the wiper is coming across my windshield, i... read more
Editorial Review – Upscale car wash and auto detail facility shampoos floor mats, applies window protection, vacuums carpets and features express services.
Frequently asked questions about Carolina Auto Spa
How is Carolina Auto Spa rated?
Carolina Auto Spa has a 3.1 star rating with 379 reviews.
When is Carolina Auto Spa open?
Carolina Auto Spa is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com