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Carolina Auto Spa
- Car Wash
- Cary, NC
About this business
Professionally trained, uniformed and fully insured technicians serving clients with our 100% no-hassle guarantee. We offer a full range of services from car washing to full reconditioning auto detailing. Carolina Auto Spa's two physical car washing locations in Cary and Apex provide a exterior car washing, full service car washing and detailing on site also. Locally owned and operated for over 15 years, you may reach our owner, Karl Murphy, by cell phone or email any day of the week. We like to say clients of Carolina Auto ... read more
Location details
1370 NW Maynard Rd, Cary, NC, 27513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
camry02 – Their auto carwash is not a touchless. Looks like very old equipment. Very little soap used. Might give more fine scratches or swirl marks.
Business response:
Carolina Auto Spa and Express Wash apply between 7 and 9 chemicals to each car we wash. We are not touchless primarily because touchless washes do not clean cars, and don't advertise as such. Between both locations (Cary and Apex) we wash between 7000-10000 cars per month. Rarely do we damage vehicles. But if we do and it is our fault we fully remedy the situation. All of my facilities are open to customer tour/inspection at any time and we offer a complete money back guarantee on all of our services.
Do not choose for odor removal. – We took our truck here after a milk spill, the truck is 1 year old and the interior is immaculate (aside from the odor from the spilled milk). They recommended shampooing the carpet and seats ($70) and required that I pay up-front. They said they had an 'odor destroying' machine that they could use to help defeat the smell and seemed optimistic that they could help. I dropped the car off and waiting for a little over an hour before it was ready. They said to leave the windows open so that th... read more
Business response:
Odor removal is a multistep process (shampoo, chemical application, ozone treatment, cabin air filter replacement, etc) that my team is trained to explain and complete succesfully. I frankly don't have enough space in this reponse to describe the entire process but we do it every day and are quite good at it. We guarantee our work. If you are unsatisfied, we refund all or part of your money. The time period you used to condem our service quality without allowing us to cure the issue is pretty short. Had you asked us to redo ... read more
Incredibly Poor Service – Recently I scheduled a full detail exterior/interior car wash with this business for a Sunday morning time slot. When I arrived the business was closed and the hours of operation were not posted. I returned home (very ticked off) and called this business later in the day to inquire as to where the heck they were during my scheduled appointment time. I spoke with one of the managers who commented (this is a near quote) that on Friday he noted my appointment time and thought it was strange because the... read more
POOR, POOR SERVICE – I'm sure others may have had a good experience, but i am NEVER going back to this place EVER!! We were told that our car would be ready in 20 minutes. Our car never even MOVED until over an HOUR, and then sat for another twenty minutes before the inside was done...or NOT done as the case may be!! Only when we threatened to leave was our car returned, with the work INCOMPLETE, with not as much as a "Sorry for the delay." No way we're going back.
Fantastic Customer Service and Attention to Detail – Have been a customer for a few years. Karl (the owner) is usually on hand and working with the team. Karl oversees most jobs and motivates his crews to provide excellent customer service. One time, I had some minor damage to my vehicle and Karl arranged to have it repaired or replaced. A bad experience turned extremely positive. He manages a great business and should be applauded for his efforts. Thanks for the great service!
Horrible customer service – I have been going to the auto spa for years. Normally you can get your car washed for a decent price, and with the water restrictions, I wanted to get a quick wash. IT WASN'T QUICK. I got the $10 service which cleans the outside and the tires. It took over 30 minutes. Why? I have no idea. They put my car behind another vehicle that was getting the works. So I had to wait till they moved the vehicle in front of mine before I could leave. All the employees moved slow and they were very backed up. I ... read more
A TERRIBLE JOB AT EVERYTHING EXCEPT EXCUSES – I took my little Civic in for a Deluxe Wash and Hand Wax. When I got it back it had a scratch down the entire passenger side, most just surface scratch, but a couple 1/2" areas was down to the metal. I walked the car before taking it in and there was no scratch. They said it had been keyed. It was also still dirty even after the hand-wax. There was dirt/grime in the concave angles and at most curved edges. They ran it thru the wash a 2nd time and power washed it too, most of the ... read more
Very dissapointing :( – I wanted to get my boyfriends truck detailed for him as a suprise for Valentines Day, I was not concerned with price, I just wanted a quality job done so I did my research and Carolina Auto Spa rated the best with city search...I'm not sure if it just depends on the day of the week you go or what but I was saddly dissapointed that Thursday morning...I was there over an hour when they told me the truck was ready. I was excited because the outside was nice and shiny (except for the wheels, they still ha... read more
great car wash, nice people, pretty quick job for what I ordered – great car wash, nice people, fair prices. new to area and found these guys online friday, went in on sunday and they did a great job. hadn't been to any car wash in months so I upgraded to the interior super clean and it looks great. definitely will be back.
Frequently asked questions about Carolina Auto Spa
How is Carolina Auto Spa rated?
Carolina Auto Spa has a 3.1 star rating with 379 reviews.
When is Carolina Auto Spa open?
Carolina Auto Spa is open now. It will close at 6:00 p.m.
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