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Carolina Auto Spa
- Car Wash
- Cary, NC
About this business
Professionally trained, uniformed and fully insured technicians serving clients with our 100% no-hassle guarantee. We offer a full range of services from car washing to full reconditioning auto detailing. Carolina Auto Spa's two physical car washing locations in Cary and Apex provide a exterior car washing, full service car washing and detailing on site also. Locally owned and operated for over 15 years, you may reach our owner, Karl Murphy, by cell phone or email any day of the week. We like to say clients of Carolina Auto ... read more
Location details
1370 NW Maynard Rd, Cary, NC, 27513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Bad experience – I normally due all my own maintenance and cleaning. Groupon had a deal for a carwash and oil change for 30 bucks so I thought I'd splurge and get one for my wife. I called ahead and the girl that answered said they take appointments and it would be 30 to 40 mins. I sent wife over there on her lunch hour. When she called to make appointment the girl was kind of rude and said to be on time. She got there ten minutes early to be told they may not be able to wash the outside of her car because there was a car st... read more
I am sorry to say that our experience with Carolina Auto Spa was very negative. My husband went to have our car washed with floormats in. When he came home, there were NO FLOORMATS. The response from this business was we were LYING. I am sorry but, you don't find many more honest people than we are. Complaints with the Better Business Bureau were ignored by this business and never resolved. They never offered to replace our loss. We will never go back.
Business response:
My name is Karl Murphy the owner of Carolina Auto Spa, Inc and I apologize for any less than excellent customer service. I am not aware of this issue and will resolve it immediately for you. Floor mat loss is not a common problem for us. If they come out of the car during cleaning, they sit right next to the car in plain view and then are replaced. Further, to clarify the exact wording from my staff, I doubt any of my employees literally said you were lying which is what the review says....they may have professionally disput... read more
Very Thorough and Professional – I took my car in for a full interior detailing which came with a free exterior wash. I called earlier in the week and made an appointment for Saturday morning. I highly recommend arranging transportation for this service since it takes a few hours. Shortly after noon I got the call that it was finished. Even before I pulled in I could see my car shining out in the parking lot and was already impressed. The interior was meticulously gone over, all plastic surfaces were cleaned and protectant a... read more
THE BEST AND KARL WILL PROVE IT! – Karl, owner of Carolina Auto Spa, is the epitome of an entrepreneur.... He is focused on you as a customer. If you are not happy, he will do what it takes to make you happy....just try it...you will always go back. With car washes, often service is mixed and inconsistent, not with Karl. He will get you there and you will love your car afterwards.
Stay Away if You Want to Keep your Paint!!! – I have a 2007 Honda Odyssey Van that is White in color. I have been lazy lately and started getting the car washed here once or twice a week. (exterior only for $5). If you ride with your car through the car wash, you will note the loud and hard slapping of the brushes and pads hitting your car. Just a week ago, I noticed some serious discoloration on the corners of the bumpers! Luckily, I was able to take it off with polishing compound. Whew! ...I thought it had taken the paint ... read more
WARNING:NEVER EVER TAKE YOUR CAR HERE – IM GOING TO TRY TO KEEP THIS SHORT AND SWEET. IF YOU WANT A QUALITY CARWASH, PLEASE DO NOT GO HERE. FIRST OF ALL THE CUSTOMER SERVICE WAS VERY LOUSY THE MANAGER (MARCUS) KEPT WALKING AWAY FROM ME AFTER I TOLD HIM THAT MY VACUMING SUCKED. SECONDLY THE BRAKE DUST WAS INCREDIBLY VISIBLE AND AS I LOOKED IN THE BAY AS MY CAR WENT THROUGH IT LOOKED AS IF IT WAS JUST GETTING WATER SPLASHED ON IT. I DONT UNDERSTAND HOW THEY HAVE OVE 3 GUYS ON ONE CAR AND ITS STILL DIRTY. THIS PLACE IS HORRIBLE... read more
WOW - Best Car Care Ever – We brought our car in for an oil change, tire rotation, and full service wash. The service was superb - everyone on the staff was friendly, professional, and helpful - and the car looks awesome! We will continue to trust our cars to Carolina Auto Spa in Cary! It's the only car wash I have ever used that did not require any 'touch up' when I got my car home.
Not the as good as expected – I def. didn't love this place. I had to wait 15min extra than promised, not a big deal. Then when done the windshield was still dirty, and the car smell like dirty mop water. They didn't vacuum the trunk. I mean they charged $40 I at least expect clean windows, and a good vacuum. Well pretty disappointed I must say.
Very happy – washed here after not being happy at two other local places. very friendly staff, similar prices and great service. I was done in 24 minutes, they told me 30 since they were busy...on a sat morning and they offered me some coupons as a new customer and I joined their mailing list...apparently they send a lot of offers out each month. Highly recommend after 2 visits
Frequently asked questions about Carolina Auto Spa
How is Carolina Auto Spa rated?
Carolina Auto Spa has a 3.1 star rating with 379 reviews.
When is Carolina Auto Spa open?
Carolina Auto Spa is open now. It will close at 6:00 p.m.
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