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Carlsbad Ford
- Car Dealers
- Carlsbad, NM
About this business
Search for all new 2011 and 2012 Ford Lincoln, including E-Series Cargo Van, E-Series Wagon, Edge, Escape, Expedition, Explorer, F-150, F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, Fiesta, Flex, Focus, Focus Sedan, Fusion, MKS, MKT, MKX, MKZ, Medium Duty, Mustang, Navigator, Ranger, Taurus, Town Car, Transit Connect. Find your dream car from our Ford Lincoln showroom of cars, trucks, SUVs and Crossovers or search our new Ford Lincoln inventory to see what is on our lot, get new car pricing and free Ford Lincoln pric... read more
Location details
2802 W Pierce St, Carlsbad, NM, 88220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedExcellent customer service! Would not buy from anyone else from here on out!!
Business response:
Hi Stefanie, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
I forget her name but the lady with long hair with the colorful mask on working at the oil change office. She made my experience enjoyable. She gave great customer service and was kind to answer all my questions. It’s nice when someone is so pleasant and cares about guiding the customer through things they may not know. She was truly a blessing and I am thankful for her kindness and care to help.
Business response:
Valerie, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Every time I’ve had to deal with the service department they have been uninterested in helping effectively, and not given me calls back in any sort of timely manner, instead of scheduling appointments they suggest walking in and then having to wait around for when they have time to squeeze you in on their schedule. I had an insurance claim I was trying to work them with and they “took pictures” of the wrong side of my car delaying my insurance claim process and then when I contacted them no one had any clue about the claim o... read more
Business response:
Hi Tori, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. If you’d like to discuss this matter with one of our staff members, please give us a call at (575) 885-3101 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
Every time I’ve had to deal with the service department they have been uninterested in helping effectively, and not given me calls back in any sort of timely manner, instead of scheduling appointments they suggest walking in and then having to wait around for when they have time to squeeze you in on their schedule. I had an insurance claim I was trying to work them with and they “took pictures” of the wrong side of my car delaying my insurance claim process and then when I contacted them no one had any clue about the claim o... read more
Business response:
Hi Tori, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. If you’d like to discuss this matter with one of our staff members, please give us a call at (575) 885-3101 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
I purchased the 2018 Ford Mustang on September 26 2020 for 32,738. At that time, I still owe 4,708 on my Toyota Camry. The dealer said they will send the check to payoff my Camry and I will have to pay 37,446 for the 2018 Mustang. I agreed because that way I will only have to pay for 1 car. However, on November 12 and I called the bank that holds the title for the Camry and they said they haven’t received the check from Carlsbad Ford. I called the dealership but they keep passing me around and promised to give me the check n... read more
bought a truck from them couple weeks ago suppose to have a tune up done after just found out original fule filters on a 25k mile truck were never replaced just had them reset to mark them as good..
Business response:
Missael, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (575) 885-3101 and we will do our best to make this better. We hope to hear from you soon.
My sales rep was Aaron and he was awesome!! He helped me get into an amazing car and was just all around a nice guy and actually cared to help us out!! They gave me a great deal! I'll be back in the future for sure!
Business response:
Chaya, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great personable service Professional crew
Business response:
We are happy we could make your experience a positive one! At Carlsbad Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Service was quick and on time.
Business response:
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Frequently asked questions about Carlsbad Ford
How is Carlsbad Ford rated?
Carlsbad Ford has a 3.7 star rating with 659 reviews.
When is Carlsbad Ford open?
Carlsbad Ford is closed now. It will open at 8:00 a.m.
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