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Burlington Subaru
- Auto Repair
- Burlington, VT
About this business
Location details
351 Shelburne Rd, Burlington, VT, 05401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedEasy to do business with. Many employees have been there for years which means they are knowledgeable and happy. Happy employees enjoy what they are doing which translates into happy respeat customers.
If you I like sitting and waiting you’ll love the service department. Last 2 oil changes took more than 3 hours. Today made a scheduled appointment for 8 am and pick up time was 3pm which they neglected to tell me. Bit insinuated it was my fault for not knowing because it was highlighted on the page I signed when I dropped off the car. Who in the right mind would think that when you make an appointment, all the no scheduled cars go first. Worst system ever.
Some of the worst customer service I have ever experienced. N they absolutely will take advantage of you. AND literally everyone I know that has brought their car there to get worked on has to bring it back because they end up messing something up, you’ll be lucky if they fix what THEY messed up without them trying to charge you. I also experienced this myself. Really need to get a whole new staff.
Business response:
Hi Brittany, Steve Kelson here, General Manager at Burlington Subaru. I wanted to reach out and extend my apologies to you regarding the negative experience you had at our dealership. I'd greatly appreciate the opportunity to make things right with you; if you could contact me at your convenience, my direct line is (802) 448-3856 or I can be reached by email at stevekelson@burlingtoncars.com. Thanks so much. All the best, Steve
While I chose to purchase my vehicle here based on the make, model and availability the experience was lacking and they didn’t fulfill their end of our deal. And then I found out the finance person lied to me about needing to purchase my extended warranty at that moment, when in truth it can be done anytime before the original runs out per Suby America’s website. I purchased a vehicle with 3,700 miles that was 5 months old and paid a premium for this. Part of the agreement under “we owe” was that they would fix some blemishe... read more
Business response:
Hi Chris,
I recently purchased a used car from Wade Houston. The entire process was quick and easy. Wade even handled some after purchase recall items and provided me a loaner car while he dropped off/picked up my car. If you’re looking for a New or Used vehicle; contact Wade!
The team at Burlington Subaru was more helpful than I could have imagined. ✅ Shout out to Steve, the GM, for going the extra mile. 💯Such a positive experience! ⭐⭐⭐⭐⭐
Phil Sheridan is really good. He just sold me a 2018 Forester, and the whole process was just what you’d like to see. Very highly recommended.
Business response:
Thank you so much for posting, Hope!! We're so glad to hear that you enjoyed working with Phil, and congratulations on your new Forester!
Frequently asked questions about Burlington Subaru
How is Burlington Subaru rated?
Burlington Subaru has a 4.5 star rating with 1,511 reviews.
When is Burlington Subaru open?
Burlington Subaru is closed now. It will open tomorrow at 8:00 a.m.
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