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Buffalo Wild Wings
- Chicken Wings
- Decatur, IL
About this business
Lively sports-bar chain dishing up wings & other American pub grub amid lots of large-screen TVs.
Location details
851 South, US-51, Decatur, IL, 62535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
waited 30 minutes for drinks, some of us didnt get refills. we didnt get some of the sauces we asked for. 2 tables that were seated after we placed our order, got their appetizers and meal before we did. when we did finally get our food, it was barely warm. the waitress forgot a beer that was ordered and blamed it on the bar staff. our waitress gave our appetizers to the wrong table. the waitress forgot an order of fries. probably the worst service we have ever received at any restaurant. It wasn't even a busy night.
RecommendedGreat chicken wings and an awesome atmosphere to watch football in.
Business response:
Hey Shannon. Thanks for the feedback! Hope to see you again soon!
Great service! Good Food!
Business response:
Hey Lisa. Thanks for the kind words. Hope to see you again soon!
Seated at dirty table. Waitresses all talking amongst themselves. Left after driving clear across town for wings
Business response:
Hey Lisa. Thanks for letting us know about this, we are very sorry. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' if you don’t mind so we can make it right for you.
Pick up order wrong. Missing items. Service was not the best until after I called when my fiancé let me know the food wasn't ready. Restaurant was not busy and employee was unable to tell me why it was taking so long when I called. Employees ignored my fiancé when she walked in and walked past her. Lettuce was bad on the sandwich we ordered. Used to be great. What happened?
Business response:
Hey Donald. Thanks for letting us know about this, we are very sorry about the poor service you had with us. Please fill out the form at the bottom of BuffaloWildWings.com/FAQ where it says 'Orders & Visits' so we can make it right for you.
staff was very nice. food was good.
Business response:
Hey Bobby. Thanks for the feedback! Hope to see you again soon!
Went in for carry out on Thursday, upon entering store it was apparent no one was wearing a mask or social distancing. Servers were walking the dining room with no masks on. While waiting in line I had two people bump into me on their way to the bathroom with no masks. I will not be going back anytime soon.
Business response:
Hey David. Thanks for letting us know about this. Please give us a call at 866-704-0777.
Ten years later 💕 and we are still coming back.
Business response:
Hey there. Thanks for the feedback! Hope to see you again soon!
Will never go to BWW again. The lighting inside is poor so you can not really see what you are eating. Ordered to go. took the wings outside and they looked like they were covered in dry orange bright sand🤮. Took the food back in and requested a refund manager stated it will take 8 days for a refund. The eight days arrived and still no refund. Contacted the manager again. The manager stated it will be an additional 10-13 business days for are refund. Poor customer service.
Frequently asked questions about Buffalo Wild Wings
How is Buffalo Wild Wings rated?
Buffalo Wild Wings has a 3.6 star rating with 1,427 reviews.
When is Buffalo Wild Wings open?
Buffalo Wild Wings is open now. It will close at 6:00 p.m.
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