Buck Tolbert - State Farm Insurance Agent

Elizabeth 

on BBB

7 years ago

My daughter was driving my car, stopped in stop-and-go traffic on a busy freeway, when a distracted driver (insured by State Farm) slammed into the back of my vehicle at a high rate of speed. The collision traumatized all passengers and badly damaged the rear of the car, while clearly compromising the structural integrity of the bumper and the supporting pieces that hold it in place. State Farm rejected the repair estimate we submitted, and agreed only to cosmetic "buff and touch-up paint" repairs, not addressing ANY structu... read more

Jessica L. 

on BBB

7 years ago

State Farm does NOT care that I have 1 and 2 year old children. Have not been able to let my children outside because THEIR customer put a whole in my fence and i have both a SEXUAL PREDATOR and a RESTRAINING order against a neighbor living on my street. They expect my husband and i to fix our own fence with non matching materials because they wont pay for a company to fix our fence. So because YOUR customer drove a hole thru my fence, i have to use MY time and MY energy to fix MY fence, so it looks horrible and mis matched.... read more

Jennifer C. 

on BBB

7 years ago

ABSOLUTELY HORRIFYING EXPERIENCE. STAY AWAY FROM STATE FARM!!! THEY WILL TREAT YOU AS IF YOU ARE BENEATH THEM AND WILL MOCK YOU AND MAKE YOU FEEL LIKE YOU'RE WORTHLESS. I called State Farm to inquire about my claim. First of all, the phone attendant didn't even care to listen to my question. Before I could even finish my sentence, she rudely cut me off by YELLING "LISTEN TO ME LISTEN TO ME LET ME FINISH." She was literally yelling over me. I felt like a kindergarten student in front of her... UNBELIEVABLE. Throughout our con... read more

Ashley R. 

on BBB

7 years ago

I sent this to their suggestion box. It will do nothing there, but I'll post it here to share my experience and hopefully convince people to steer clear of State Farm! We've submitted a claim with the Texas Board of Insurance. New flash State Farm: People are sick to death of being treated like gum on your shoe. There's no reason for the treatment people receive from this "business". We left State Farm to look for someone who would treat us with respect, but since we aren't millionaires, I guess we're stuck being treated lik... read more

Greg G. 

on BBB

7 years ago

I had been a State Farm customer for decades, so when I needed to renew the insurance on a rental property, I called our local agent, who wrote 3 policies for the 3 different addresses. The policies took effect on June 8th, so I thought I was covered for the next year. Then, in the middle of July they decided those policies didn't meet their "eligibility requirements" and would be cancelled on August 18th. My complaint letter was responded to with a phone call from someone from the Director's office. She explained that the a... read more

Rita J. 

on BBB

7 years ago

State Farm has been the a nightmare to deal with. They treat their own customers as the enemy and talk to you as if you're a liar and thief. I have never experienced such horrible treatment by any company that I pay! Initially it was the Auto company that I've had 2 unpleasant experiences with; however since the State Farm transition and moving to Dallas, Atlanta, and Phoenix; the Fire company is now just as bad as Auto. The Claim handlers do not listen to you; they speak to you horribly; and they already have made up in the... read more

Christine N. 

on BBB

7 years ago

I was very dissatisfied with my whole experience with State Farm 

Brenden C. 

on BBB

7 years ago

Been a client for 20+ years. Have 3 incidents happen in 3 years and then I am dropped from coverage. 1 claim wasn't approved by me, they paid nothing. I now find out they processed it as a claim. Never signed or authorized it. Bad business! I would not advise EVER using State Farm. Horrible company, you pay in and they the bail on you when most needed. 

Reform Auto Paint & Body 

on BBB

7 years ago

Here at Reform Auto our priority is our customers. Freddie M****** who has been a valued customer of Reform Auto Paint & Body for more than ten years, entered our auto facility on Thursday June 22, 2017 livid with State Farm Insurance. State Farm attempt to manipulate customers and tactics to curve business away from Reform Auto needs to come to an end. One of State Farm's adjust contact Reform Auto and when they realize they weren't able to bully us Robert B**** the adjust became irate and stated "that's how I deal with boy... read more