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Brown's Fairfax Mazda Service
- Auto Repair
- Fairfax, VA
About this business
Location details
10570 Fairfax Blvd, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The dealership was prompt in their response however the cars condition should have been better disclosed. The rust showing thru on the vehicle made it a no buy for me. The miledge was great and the car ran very well... but the asking price was way too high given the condition of the car. Additionally, the car didn’t appear to be detailed as I would expect buying from a dealer.
Business response:
Thank you for your review, George. I would appreciate the opportunity to address your concerns. Please contact me at your earliest convenience to discuss this issue.Trey Rodgers - GM - trey.rodgers@brownscar.com
They were helpful in setting up the test drive. They worked very hard to close the sale, but I wound up purchasing a different vehilce.
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
They were helpful in setting up the test drive. They worked very hard to close the sale, but I wound up purchasing a different vehilce.
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Spoke to manager, who was pretty responsive in the beginning. I asked him about pricing for his used car and he wasn't even trying to name a price he was willing to let it go for. I had to disclose my price/budget and he just tells me its not doable. Regardless, he still doesn't disclose what he wants to sell it for, let alone work with me on pricing. Manager kept stopping to respond to me and I had to ping him through this website to get a response regarding availability/pricing. Looks like the car has finally sold after be... read more
Business response:
I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you!Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
I was able to do much of our discussions over email. When I showed up we made what Car Gurus would say is a great deal quickly — no pressure and no hassles. I liked the sales person and the manager.
Business response:
We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day!Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
SA contacted me and was very persistent to move the used car for a price much higher than what the market around him is asking. Ended up contacting manager a couple weeks later and manager was absolutely helpless on price even after showing him several options of the exact same vehicle in the same spec and condition being offered for 3-4k under their asking price. Manager wasn't willing to change his price whatsoever. I asked him for additional info to verify the car's condition, but he never responded. They're unaware of th... read more
Business response:
Thank you for taking the time to review your experience.I am sorry we were not able to arrive at an agreement over pricing. Aside from the price, I hope that your interaction with our team was positive.Unfortunately a unique vehicle like our 2018 BMW M2 with just 5,000 miles does not have a consistent value nationally, therefore we price according to our local Washington DC metro market. According to CarGurus.com our current price is listed as a “Fair Deal” at $921 below the CarGurus IMV of $53,911 in our local market. Addit... read more
Wonderful customer service. Very laid back and not pushy. Would highly recommend. Patti
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
I test drove a 2010 crv, the engine light was on the whole time and the salesman said it might be because the gas cap wasn't on tight enough. Okay, I have a Honda, I know that happens. I took it to my mechanic the next day and their was quite a list of things wrong with the vehicle, Enough to be thousands of $ of repairs and that it never should have passed a safety inspection (which they had done). I showed the list to Derek, the sales manager and he didn't seem overly concerned and defended his mechanic. Seems to me that h... read more
Business response:
It’s concerning to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding.Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
Bought the car. Honored CG price. Dealer fee low. Great return on trade in. No upsell hassles. Best car buying experience of my life.
Business response:
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.Sincerely,Trey Rodgers - GM - trey.rodgers@brownscar.com
Frequently asked questions about Brown's Fairfax Mazda Service
How is Brown's Fairfax Mazda Service rated?
Brown's Fairfax Mazda Service has a 4.1 star rating with 201 reviews.
When is Brown's Fairfax Mazda Service open?
Brown's Fairfax Mazda Service is closed now. It will open tomorrow at 7:00 a.m.
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