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Brown's Alexandria Mazda
- Car Dealers
- Alexandria, VA
About this business
Location details
7400 Richmond Hwy, Alexandria, VA, 22306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Worst experience ever. My first question to been was if they offered shipping, to which they said yes. Called a 3rd party shipper, gave me the cost to ship. So i then filed out the credit app. I was then approved, but in reality they ended up wanting 6699 down on a 8400 dollar car. They sent me the proposal which included shipping cost, 5000 down and a total price of 6558.95 for financing. I agreed to these terms and they were suppose to send the loan papers for me to sign. After a week i finally contact a sales manager who ... read more
Business response:
Thank you for sharing your experience with us, Shannon. We understand how frustrating it must be to face such discrepancies in communication regarding shipping and financing terms. Your feedback is important, and we would appreciate the opportunity to look into this matter further. Please reach out to us at Safford Brown Mazda Alexandria so we can address your concerns directly. Thank you again for your input. Sincerely, The Team at Safford Brown Mazda Alexandria
The dealer reached out but I changed my mind and took my business somewhere else.
Business response:
Thank you for sharing your experience, Simon. We appreciate your feedback and understand that these decisions can be difficult. If you ever reconsider or have any questions for us at Safford Brown Mazda Alexandria, please feel free to reach out. We wish you all the best in your car search! Sincerely, The Team at Safford Brown Mazda Alexandria
Responsive and tried hard but not the most flexible
They responded pretty well after a few days to monitor called them said he would give me a different price on it they lowered it $1,000 but it was already $2,100 over market price and to me I thought it was just a little too much for a car that was 7 years old so I didn't really respond they they also sent me an email asking me if I wanted to make an offer but I felt like if they were only dropping $1,000 that and it was $2,100 overpriced it you know they weren't really going to drop enough for me to be interested but they w... read more
The dealership was very responsive
Business response:
Thank you for your feedback! We appreciate your mention of our responsiveness. At Safford Brown Mazda Alexandria, we strive to provide timely and helpful service to all our customers. If you have any additional thoughts or concerns, please feel free to reach out. We look forward to serving you again! Sincerely, The Team at Safford Brown Mazda Alexandria
Great dealership great customer service is Ms. Angela was the best salesman I ever had.
Business response:
Thank you for the kind words, Spencer! We appreciate your positive feedback about your experience with Angela at Safford Brown Mazda Alexandria. We're thrilled to hear that you had a great dealership visit. Feel free to visit us again anytime! Sincerely, The Team at Safford Brown Mazda Alexandria
Dealer rep promptly called ! Will visit if I can't repair my car !
Business response:
Donald, thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Team at Safford Brown Mazda Alexandria
Not surprising that this vehicle wasn’t available. It took 3 emails to get an answer to my question
Excellent!!!
Frequently asked questions about Brown's Alexandria Mazda
How is Brown's Alexandria Mazda rated?
Brown's Alexandria Mazda has a 4.1 star rating with 1,299 reviews.
When is Brown's Alexandria Mazda open?
Brown's Alexandria Mazda is closed now. It will open tomorrow at 9:00 a.m.
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