Brookside Properties, Inc.'s cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

Brookside Properties, Inc.

1.8

About this business

Location details

2002 Richard Jones Rd #200, #C200, Nashville, TN, 37215, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.8334 reviews
Select a rating
Tash B's profile image
Tash B 
a year ago

I moved in February 2023 and the apartment complex was taken over by brookside by April or may I went the entire summer 4 months total with no ac I had to fight with them about a tiny window unti as well as my electricity bill so bad they only gave me -a small credit that barely covered anything and was more like a smack in the face after I argued about it for months, I have had constant issues the renovations have issues as well now the siding was messed up and all the sunrooms flood nothing has been done I have a child wit... read more

Penelope V.'s profile image
Penelope V. 
a year ago

Mark the star to be able to leave my review but they don't deserve it since they are scammers if they had known I would NEVER go to SOVA. I went to Sova 11707 Nansemond Pl, Louisville, KY 40245, 07/05/24 to apply for an apartment, 07/17/24 they approved me and sent me the contract by mail, which I answered by telling them that I would not sign without seeing the apartment first they never answered the email or called, then I called by phone they did not answer either so I sent them an email telling them that I was not going ... read more

Business response:

The community never received the email where ** ****** was asking to view the apartment prior to signing the lease. The $350 fee has been removed, as there was a miscommunication, and ** ****** is not required to remit any payment. 

Scott W's profile image
Scott W 
a year ago

Passenger Flats is the new slum of Chattanooga. Lots of drug using going on all over. Health issues with dog poop everywhere. Management refuses to enforce the rule which is contributing to the health and welfare isse at this property. Management is out of touch and is only concerned about the profits not the people. The real owners of Passenger Flats should look and see how terrible the property has become. Brookside Management is terrible. They should have a no star listing because this place stinks (literally of dog poop,... read more

Business response:

** ****** has expressed wanting to break his lease but does not want to remit payment for the fees to do. He has been offered to transfer and does not want to do that either. The community manager is working to remedy the issues raised. 

Diannalyn G's profile image
Diannalyn G 
a year ago

The worse apartments to rent from . My balcony is falling apart and took out our balcony credit . You go on your residents portal annd they don't allow you to view your past history rent . Something's off about that . Also, they charge me 3 Different trash fees. Office not very helpful 

Business response:

** ********* which property are you residing at? I was unable to find your file in our database using the email and name provided. Thank you. 

Kayla R's profile image
Kayla R 
a year ago

I wish I didn’t have to give a star. They are terrible. Horrible company coming in buying out apartments and cheaply renovating them. Then increase the rent three times what it was. They are a joke! People are literally struggling bc of companies like brookside. It’s a shame! The apartments are not worth what they charge. 

Deanna C's profile image
Deanna C 
a year ago

I wish I didn't have to give one star. 60 days ago, submitted Intent to Vacate therefore now renewing my July 25th lease. Asked for Leasing office manager to forward new apts history ledger. He never did. Asked management to forward me the prorated rent for July with me vacating on July 13th. They never did. The last invoice included extras that went over my original rent. Therefore I went online to a site for managers to pro rate rent. I had a cashiers made for rent till July 13th, including building fee, pest control, sewe... read more

Angela A's profile image
Angela A 
a year ago

I live at this property for 4 years. Never late paying my rent. Never complaining. Management is like a revolving door. High crime. After completing my lease and not occupying the last 2 months, due to job transfer to another state, cleaned the apartment and turned in the keys. At the end of my lease. No DAMAGE. I am being charged $400. This stealing from tenants. 

Business response:

We regret to see your dissatisfaction and are sad to see you go. Based on the final move out statement, $200 was for light bulbs, mini blinds, and drip plan replacement. The remaining $200 was for the final utilities from May 1st to June 24th. The community manager has only been there since the end of February so is unable to comment on previous management. The community manager is also unaware of any crime that has happened in the area. 

Kimberly R's profile image
Kimberly R 
a year ago

Do yourself a favor and do not rent from this company! Brookside Apts in Louisville KY! Very unprofessional, the management changed hands 3x times in the year we were there. You pay for trash pickup and it never happens. Service calls go unanswered. We could not wait to move out, we gave over 90 days notice and they tried to bill us a months rent. We send them numerous emails, texts, letters and again another new management team and they took out any notices from exiting tenants and fraudulently tried to extort money out of ... read more

Deana H's profile image
Deana H 
a year ago

My experience was subpar. Wish I had read the reviews before engaging with them.Victoria is terrible! This company made me miss out on 2 job offers! I would not recommend them! I applied to this apartment community February 19, 2024.I was advised verbally on numerous occasions I was approved. I have proof of a communication exchange where Victoria in summary said “welcome to our property”and be on the look out for a lease agreement in my email. This was 3/05. Upon further follow up, I reached out on February 29, 2024 and was... read more

Frequently asked questions about Brookside Properties, Inc.

How is Brookside Properties, Inc. rated?

Brookside Properties, Inc. has a 1.8 star rating with 334 reviews. 

When is Brookside Properties, Inc. open?

Brookside Properties, Inc. is closed now. It will open tomorrow at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com