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DeMontrond R
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RecommendedI do not normally do reviews but after reading a few on here that I felt were not true to our experience my husband said I should give ya’ll my opinion. Everyone writes bad reviews when they are frustrated but it is rare for people to take the time to write good reviews when they are happy with the service. I have had a lot of warranty, and some non-warranty, issues with my toy-hauler. I have been dealing with Delmarva RV in Milford and have been very pleasantly surprised by their service. They have a new service manager, Mi... read more
Business response:
Good morning, thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!
Couple months ago I was looking to buy a small RV with bunks. I came across Delmarva RV and smiled when I saw they had some stuff that would be a good fit for my family. The highlights: First location I called was Smyrna, at 4pm on May 20th. No answer. Called twice more before end of business; no answer either time. Called the next morning at 10am and spoke with Tony, who said he was going to check on a Jayco trailer they'd advertised online and call me back in 20 minutes. He...Continue Reading
This business is a joke. I have never called them and been able to even begin to resolve my issue. The person who can help me is ALWAYS “out of the office today”. I have left multiple messages and maybe I’ll get a call and maybe I won’t. It is one of the worst run businesses in this area. Why can only one person help me when I call and they are always out? Don’t you cross train your staff? Do your employees work part time or only when they want to? Do not waste your time with this business. East Coast RV is where you need to... read more
Anytime something goes wrong with your camper it is NEVER, EVER covered under the warranty you paid for. We bought the best warranty plan, told everything was covered. Have had our camper for 4 years isn’t even paid off and needed it fixed 3 times and nothing has ever been covered. I WOULD STAY CLEAR OF THIS PLACE AT ALL COST.
Great sales team at Delmarva! Even with business booming, we were given full attention when the team worked with us. Cross, a sales manager, went above and beyond to help us! Communication was great; Cross listened to our requests, worked to get the numbers where we needed them and put us in our camper quickly! Thank you Cross! Jody, the service tech at Seaford, stayed late after a long day of flat tires, to get us on our way. Chris, the sales manager in Seaford, is very knowledgeable about campers; he handled our paperwork ... read more
Business response:
Thank you, Jenny, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!
Thank you guys (Milford)for working together this week to make a little boys dreams come true!! We love our 2021 Aspen Trail!!
Sales process on our 2020 Keystone Cougar was phenomenal.
Business response:
Thank you so much for sharing your buying experience, Robin! Congratulations on your 2020 Keystone Cougar! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
From the first phone call and the pleasant receptionist Sharon, to Erik and Tony when we stopped by today, I can't say enough good things about my experience. It was a pleasure to do business with them. Straight forward, honest and fair.
Business response:
Hi Robert, we really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.
Friendly, knowledgeable staff
Business response:
Thank you, Kim, for your feedback! We strive to bring you the best sales experience possible, so we greatly appreciate your response! We hope to see you again soon!