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Bourne's Auto Center
- Used Car Dealers
- Washington, MA
About this business
The Bourne's Auto Center is a family-owned and operated business. The center has a staff of Automotive Service Excellence-certified technicians. It is a full-service automobile dealership company. The Bourne's Auto Center offers a selection of owned and pre-owned cars. The center provides inventory management, order placement, appointment scheduling and customer support services. It offers vehicles from various makes, including BMW, Dodge, Nissan and Saab. The Bourne's Auto Center has a fleet of cars, trucks and sport utilit... read more
Location details
135 Belmont St, Rte 123, Washington, MA, 02375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great
Business response:
Thank you for awarding us with 5 stars Tony!Michael KelleyGeneral Manager
Very courteous and helpful.
Business response:
Thank you for awarding us with 5 stars.If we can be of any further assistance please let us know.Thanks Again,Michael KelleyGeneral Manager
Contact by email was courteous and friendly. Phone contact with salesperson left me feeling like she was annoyed with my questions.
Business response:
Thank you for taking the time to review your experience Nancy.We certainly wouldn't want anyone to think we are annoyed with their questions, that is the reason we are here!We apologize you felt that way and we will do everything on our end to improve and make sure no other customer would ever feel that way.If we can be of any assistance please do not hesitate to reach out to me directly.Thanks Again,Michael KelleyGeneral Manager
They responded quickly but was not able to make a deal.Have since found a vehicle elsewhere.
Business response:
Thank you for awarding us with 5 stars James!We are disappointed we were unable to earn your business but we hope you were able to find a vehicle that best fit your needs.Thanks Again,Michael KelleyGeneral Manager
Didn’t buy a car but they where very helpfull on the phone
Business response:
Thank you for awarding us with 5 stars. It was our pleasure assisting you and we hope you were able to find a vehicle that best fit your needs.If you need anything in the future do not hesitate to contact us.Thanks Again,Michael KelleyGeneral Manager
I purchased a vehicle from Bourne’s over 2,000 miles away. I am extremely happy how my salesperson, Amy, provided pressure-free great service giving me the satisfaction and ease of doing something like this remotely. She was extremely helpful and addressed any questions immediately. I especially appreciated the video walk-around of the vehicle. On top of all that, it was a great price!
Business response:
WOW!2,000 miles away is a long way!We are thrilled that Amy in our Express Team was able to provide you with all the information you needed even providing a video!If you have any questions or concerns please do not hesitate to contact us.Thanks Again,Michael KelleyGeneral Manager
Good Amy is great
Business response:
Thank you for taking the time to award us with 5 stars.We couldn't agree more that Amy is great, we are fortunate to have her on our team.Let us know if we can be of any further assistance.Thanks Again,Michael KelleyGeneral Manager
Sales Lady was very professional and courteous. Unfortunately the truck was a 4X2 and not the 4X4 I was hoping for.
Business response:
Thank you for taking the time to award us with 5 stars.We are disappointed we were unable to find a vehicle that fit your needs but we appreciate the opportunity.If we can be of any assistance in your search for a pre-owned vehicle, please do not hesitate to contact us.Thanks Again,Michael KelleyGeneral Manager
Quick response. Set up a test drive but when we arrived the car wasn't there and had to be retrieved from another location. Then we were told it wouldn't start. After an hour they got the car there but its condition wasn't great. Offered to show us another similar car but then couldn't find it. A wasted afternoon.
Business response:
Sorry to hear this.We truly apologize that we wasted your time.That is not at all the experience that a customer should have.We appreciate the opportunity to earn your business and we are disappointed we failed at earning it.If you are still in the market for a vehicle I would be more than happy to assist.Please contact me at mike@bournes.com or 508-230-2903.Our sincere apologies,Michael KelleyGeneral Manager
Frequently asked questions about Bourne's Auto Center
How is Bourne's Auto Center rated?
Bourne's Auto Center has a 4.6 star rating with 3,447 reviews.
When is Bourne's Auto Center open?
Bourne's Auto Center is closed now. It will open tomorrow at 9:00 a.m.
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