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Bourne's Auto Center
- Used Car Dealers
- Washington, MA
About this business
The Bourne's Auto Center is a family-owned and operated business. The center has a staff of Automotive Service Excellence-certified technicians. It is a full-service automobile dealership company. The Bourne's Auto Center offers a selection of owned and pre-owned cars. The center provides inventory management, order placement, appointment scheduling and customer support services. It offers vehicles from various makes, including BMW, Dodge, Nissan and Saab. The Bourne's Auto Center has a fleet of cars, trucks and sport utilit... read more
Location details
135 Belmont St, Rte 123, Washington, MA, 02375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The dealership never responded to my inquiry. So my daughter and I drove there to look at the 2014 Mini as well as a 2003 Mountainer for my daughter. We arrived at 530 and a salesman came out to inform us they were closing at 6 so if we needed anything hurry up. There was a Ford Flex on the lot and we ask what year and what price this same salesman informed us it was a customers vehicle yet it was with all the ones for sale. He was rude and left the lot before closing time. They had a potential of selling 2 vehicles if they ... read more
Business response:
I am sorry to hear this.This is not at all what we expect from out team.I would like to gather more information from you as to who you worked with and what day this was.If you could contact me directly at mike@bournes.com or 508-230-2903 it would be greatly appreciated.My sincere apologies,Michael KelleyGeneral Manager
Excellent sales department; helpful and informative.
Business response:
Thank you for your kind words and 5 star rating Daniel.Let us know if we can be of any further assistance.Michael KelleyGeneral Manager
Responded to my inquiry very quickly , have not gone any further in shopping for a vehicle
Business response:
Thank you for taking the time to award us with 5 stars.Thank you for the opportunity to earn your business.If we can be of any help or assistance in your vehicle search please let us know.Michael KelleyGeneral Manager
Excellent, if we lived closer the deal would be done.
Business response:
Thank you for awarding us with 5 stars.We appreciate the opportunity to earn your business.If we can be of any assistance in your search for a pre-owned vehicle let us know.Thanks Again,Michael KelleyGeneral Manager
Good. But the sales rep need some more training. I went there with the intention to buy. Didn’t like the car I went there for but was interested in another. The sales rep make it seems more like figure it out yourself. Not giving enough info on the vehicle or even talk about it. Give you a key for test drive and boom want to make sale. Need more training. Thanks.
Business response:
We appreciate your candid feedback.We are disappointed we were unable to earn your business.Our "No Hassle" pricing and customer service commitment can sometimes come off as hands off approach and that is not at all what we want our customers to experience.Our goal is to assist you in purchasing a car, not selling you a car.We will continue to train on this everyday and use the feedback to improve.Thanks Again,Michael KelleyGeneral Manager
They responded right way that’s great.
Business response:
Thank you for the opportunity to earn your business Marilyn.Let us know if we can get you any further information.Thanks Again,Michael KelleyGeneral Manager
Not what I wanted in a car. Not the dealers fault but the dealer themself was quick to reply and answer questions on the car.
Business response:
Thank you for the opportunity to earn your business Doug.Let us know if we can be of any assistance in your search for a pre-owned vehicle.Michael KelleyGeneral Manager
Promptly replied with the information requested. Friendly and courteous.
Business response:
Thank you for awarding us with 5 stars and for your kind words.Let us know if we can be of any further assistance.Michael KelleyGeneral Manager
Very good.
Business response:
Thank you for awarding us with 5 stars Edith!
Frequently asked questions about Bourne's Auto Center
How is Bourne's Auto Center rated?
Bourne's Auto Center has a 4.6 star rating with 3,447 reviews.
When is Bourne's Auto Center open?
Bourne's Auto Center is closed now. It will open tomorrow at 9:00 a.m.
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