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Bourne's Auto Center
- Used Car Dealers
- Washington, MA
About this business
The Bourne's Auto Center is a family-owned and operated business. The center has a staff of Automotive Service Excellence-certified technicians. It is a full-service automobile dealership company. The Bourne's Auto Center offers a selection of owned and pre-owned cars. The center provides inventory management, order placement, appointment scheduling and customer support services. It offers vehicles from various makes, including BMW, Dodge, Nissan and Saab. The Bourne's Auto Center has a fleet of cars, trucks and sport utilit... read more
Location details
135 Belmont St, Rte 123, Washington, MA, 02375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had a terrible experience with this dealership. They told me to come over to check out a car I was interested in, got out of my way to drive there, once I got there they made me wait another hour just to tell me that there was a deposit on that car and asked me multiple times to look for other cars in their lot. Not going back!
Business response:
Sorry that the vehicle you were interested in sold before you had the opportunity to view it.We have close to 600 vehicles and from time to time multiple people are interested in the same vehicle at the same time, it is certainly not ideal.I do not believe it took an hour to tell you this, I believe it took 8-10 minutes according to our cameras.I wish you the very best in your search for a pre-owned vehicle.Michael KelleyGeneral Manager
Responded quickly
Business response:
Thank you for taking the time to review your 5 star experience!Michael KelleyGeneral Manager
Good and honest
Business response:
Thank you for awarding us with 5 stars!Michael KelleyGeneral Manager
Great staff very helpful.
Business response:
Thank you for your kind words David!It was our pleasure assisting you.Michael KelleyGeneral Manager
They were very professional and caring. Thanks bourne's auto center..
Business response:
Thank you George!Let us know if we can be of any further assistance.Michael KelleyGeneral Manager
HOW STUPID ARE THESE PEOPLE? Put 3 new tires on a awd car! Who does that?? Rod test, wanted to buy car, but they WOULD NOT put matching 4th tire on. Says old tire was good enough and ,"we would never do that" because of additional unneeded cost. The vehicle vibrated on highway. Sales person was terrible too. Clueless. Finance guy was pretty good. In last ditch effort, talked to owner on a Saturday who said again would not change tire so we didnt buy car. He could care less. Then the following Monday (two days) got notificati... read more
Business response:
Sorry you feel this way.We will review this and see where things went wrong.If the one star rating wasn't enough, I am sorry you felt as though you had to call us names and insult us.Michael KelleyGeneral Manager
Great service
Great customer service but unable to do the test drive because the car have an engine issue, at least they honest, and I like that.
Business response:
Thank you for awarding us with 5 stars Jimmy.If we can be of any further assistance please let us know.Michael KelleyGeneral Manager
Responded quickly. I never made an apt
Business response:
Thanks Jerry!Let us know if we can be of any assistance in your pre-owned vehicle search.Michael KelleyGeneral Manager
Frequently asked questions about Bourne's Auto Center
How is Bourne's Auto Center rated?
Bourne's Auto Center has a 4.6 star rating with 3,447 reviews.
When is Bourne's Auto Center open?
Bourne's Auto Center is closed now. It will open tomorrow at 9:00 a.m.
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