Bommarito Nissan Ballwin

jbrassard 

on DealerRater

a week ago

Absolutely 5 stars for Bommarito! From start to finish, it was a wonderful experience—no drama, no pressure, and no extra sales tactics. Just honest, straightforward service and a smooth process all the way through. The customer service was top-notch, and the sales team was the best I’ve ever worked with. A special shoutout to Don and Dan—thank you both for all your help and for making everything so easy. Hands down, the best car buying experience I've had. Highly recommend! 

Bommaritowasnttransparent 

on DealerRater

2 months ago

The phone call made it even more clear they don’t care! First call goes to a call center. The person they recommended me reach out to never returned the call! Not great on the paperwork side and when you try to be fair, being in the sales game, and don’t fight hard to make the process as efficiently as possible knowing how bad things are right now in this sector they don’t put an emphasis on making things right to loyal customers! This also likely will lead to lost business from at least three different clients! They didn’t ... read more

Tired Customer 

on DealerRater

2 months ago

Very rude sales rep and long waits even with an appointment. Spent over 45 minutes waiting after being told “2 minutes” 

Dave-Marge 

on DealerRater

2 months ago

I was a little harsh yesterday so I‘ve revised my review. Had an appointment for 7 AM for an oil change and tire rotation. I was the first one to pull in and after an 1 hour and 40 minutes, I finally got my car back. This timing is totally unacceptable. The service advisor seemed more interested to sell more services than timing to return my car for a simple service visit. Last time I had the same service at the same place, I was in and out in a half hour. Definitely need to improve turnaround. 

Dave-Marge 

on DealerRater

2 months ago

Had an appointment for 7 AM for an oil change and tire rotation. I was the first one to pull in and after an 1 hour and 40 minutes, I finally got my car back. This timing is totally unacceptable. What a cluster this place is and the service advisor seemed only interested to sell more services. Last time I had the same service at the same place, I was in and out in a half hour. Seems like they need to hire some service people that know what they’re doing! 

Magic'sHeart1212 

on DealerRater

2 months ago

very knowledgeable , always takes care of my car and in a timely manner, couldnt of asked for a better experience anywhere else. 

Steve 

on DealerRater

2 months ago

I brought my vehicle in for oil change, tire rotation, Multi-point inspection. Bill Holiday went over what was due on my vehicle and was very informative. I waited for my vehicle and within 90 minutes got my vehicle back Washed and Vacuumed!! This was awesome. The waiting room was very nice, great snacks and coffee. While there I got to talk to the service manager Jeff Confer. Very classy guy and very experienced. We chatted and got to know his extensive back ground with Nissan. Very impressed with the high caliber people th... read more

mkc 

on DealerRater

6 months ago

Thank you Greg Clevlen! You spent the extra time to research my axle issue and found it was covered by the Powertrain warranty. You made my day! 

Leona Busse 

on DealerRater

7 months ago

I brought my 2021 Kicks in because neither of my rear doors would not open from the inside. I told him I had an extended warranty and he blew it off telling me it would be $189 to troubleshoot it. When he called me back to tell me what was wrong he told me the child safety locks we flipped. I had no idea that was a thing seemingly, who would pay $189 to flip 2 switches. He should have said, let’s check them and showed me where they were before he accepted it for service. I’ll be going to Nissan for my money back and this wil... read more