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Bob Penkhus Volvo Cars
- Car Dealers
- Colorado Springs, CO
About this business
Location details
1101 Motor City Dr Suite A, Colorado Springs, CO, 80905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
We bought a car from there 15 days ago and already have an issue with it. We brought it in to get checked out and they said it was our problem. The ** ************* offered a warranty after the fact and spoke to my wife and I in a condescending way. Extremely shady operation and would recommend investigating.
Business response:
Good morning ***,I just reviewed your recent BBB complaint, would like the opportunity to see want we can do to assist you.Please feel free to contact me directly,********************************* General Service Manager Honda of Lisle ************ Office ************ Cell ***********************************
I reserved an EX90 through Volvo, through this dealership. The volvo email says if I need to refund, I should contact the dealership. I did, multiple times. While multiple sales agents have reached out thinking I want to buy a car, zero of them have helped me process this refund. It's now been months, with multiple back and forth communications, and still no help. It seems clear they either don't know how to process the refund, don't care, or are purposefully avoiding my requests in order to fraudulently withhold my funds ag... read more
Service Issues with 2019 Subaru Outback with 27,000 miles. I wanted to write about a recent experience with getting an oil change at Quantrell Subaru. The dealership reported that the last person who changed the oil damaged the drain plug. So, it required a new $50 drain plug (the last oil change was done at a Valvoline Instant Oil Change). I paid for the new plug and thought I would just bring the car back to the dealer from now on to keep from having problems. Turns out, the Subaru dealership also has service issues. When ... read more
Business response:
MIchael, Our sincerest apologies for that happening to you. That is unacceptable on our part. We would like to offer you a full, free detail. If you would agree to that please call Tony Pfuelb to arrange a good time.
****** was fantastic to work with, listened to our concerns and was genuinely kind. No pressure to buy whatsoever, highly recommend!
Business response:
Thank you very much for taking time out of your day to share your rating on our dealership. Should something change or you need anything, please contact us and we will make sure to get you all taken care of.
Like in posts before, never buy a used car here. They are your friends until you buy. Car salesman make things up about the car - however they are not very knowledgeable. When you go back to address the issue, they fill you with false promises to get you to leave. Ive never heard back from anyone, even after messaging the general manager. Disappointed.
Been trying to reach this company to cancel my order and there is no response at all. Their number doesnt even work red flag!!
Placed an online order on 1-15-24 through their website for 2 car parts. Order receipt by email on 1-15-24 and another confirmation received on 1-16-24 which said a follow-up email would be sent about shipping. My bank account was charged $115.74 which included shipping charges on 1-16-24. After waiting 4 days for the shipping email I checked their site to see the order status but when entering my email and order number supplied by Tasca, I got this message: There was an Error - Select a Car. I tried that and also reentering... read more
Very professional. Evarything went quick and easy. Will definitely do business with again.
Business response:
Thank you very much for taking the time to leave us a review. Your feedback is greatly appreciated.
Extremely disappointed.Sold me a problem car. I over paid to buy a car from a (good dealer) turns out overpaying many thousands and getting a car they damaged in service. They won't fix it even though they said they would....!!!! Not standing behind the poor car they sold me.It was for my daughter.. 2 weeks and they gave up and told me to buy a different car and only want to give me 1/3 of what I paid for this car a few months ago!@@!!Need to speak to owner or pursue lawsuits.
Frequently asked questions about Bob Penkhus Volvo Cars
How is Bob Penkhus Volvo Cars rated?
Bob Penkhus Volvo Cars has a 4.6 star rating with 678 reviews.
When is Bob Penkhus Volvo Cars open?
Bob Penkhus Volvo Cars is open now. It will close at 7:00 p.m.
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