Bob Mills Furniture

Donald G. 

on BBB

2 years ago

Three years ago, we purchased a Franklin **** leather electric love seat recliner on sale, and paid $2553.61. The salesperson told us it was "top of the line". The love seat was, in the beginning, comfortable but after a few months the 'copper laced" cushion began to loose its firmness. We called *** Mills and ******************** provided replacement seat cushions, which also started to loose their support after a few months. We advised *************************** and asked for replacement as ******** provides lifetime warr... read more

Terri SW. 

on BBB

2 years ago

First of all, let me explain the two stars. For one, they are a retail store that is open and have beds to offer! Thats all they get! C??A??U??T??I??O??N?? DO NOT, I REPEAT, DO NOT, buy a bed from here! If you buy a bed from here and it gives you a bad experience you will be stuck with it! They will not take it back under no circumstances!! Your stuck with it! From the first walk-in, into the store, not one salesman had a smile on his face, as if they were happy to see us. We filled out for financing and was told we qualifie... read more

Donald S 

on BBB

2 years ago

What a horrible furniture store to have to deal with. We purchased a complete Living room set in October 2021, paid cash for it then shortly after we started having problems with the leg lift mech. December the part was supposedly ordered in January and we have yet to receive a good date as to when it is due in and when it will be installed. We have tried to get something firm from them but it is the same excuse every time, "We are waiting on delivery from the manufacture". If this is the case then they need to find another ... read more

Charles S. 

on BBB

2 years ago

Do not buy from them. I bought a complete set of furniture from them in late march. Less than a week later one of the pieces broke then the second piece. Finally was able to get them to respond to the service email. I paid the money for the warranty so Im covered. Took almost a month to get them to come look at the furniture to tell me what I had already known the motors were bad. The service tech left said he would file for the parts and get them in. Then another waiting game took place. Apparently it takes a month for the ... read more

Amy C 

on BBB

2 years ago

Do not do business here! My husband and I ordered an end table and they told us it was in stock. Their definition of in stock is at their warehouse. The sales **** *** told us it would be at the store in 2 weeks. 2 weeks rolls around and they tell us it will be the next month before they have it in. Every single month it is the same thing, they call and tell us it will be in the following month. 9 MONTHS LATER and it still is not in. Every month they do this. Waiting nearly a year for a **** table is ridiculous. Every single... read more

Perry W 

on BBB

2 years ago

April 2021 my wife and I bought a Leather Sofa Chair and Ottoman. As of June 2022 the finish on the chair is peeling on the headrest. *** Mills Furniture will not even attempt to repair it being that they do not work with the distributer of my group anymore. Now I am stuck with a living room set I would rather just have my money back on. I will NEVER entertain purchasing anything from *** Mills ever again, 

Linda A 

on BBB

2 years ago

Do not buy from this company, they sold me a broken massage chair. I had purchased the warranty but when I called cozzia, they told me I had no warranty. When I proved that I had paid for the warranty, they said they couldn't honor it and sent my finance company $267 back for what I had paid for the warranty. In the end, I gave *** Mills $2400 because they delivered to me a broken chair. DO NOT BUY FROM THEM! Next, they said they were giving us a free mattress protector and pillow but yet the finance company is showing that ... read more

Julie O 

on BBB

2 years ago

Terrible quality and they know it because they have a 5 day return policy. Even they know by day 6 you're in trouble. How is this place still in business?! Total fraud. They lied about what our sofa was made out of, they lied about stain resistance on the rug. There is none. It soaks it up and never, never, under any circumstances lets the stain go.Total rip off! I wish I had done more research into them before ever stepping foot in their store. Something needs to be done, because they are selling complete junk. The loveseat... read more

Roxy N 

on BBB

2 years ago

My husband and I went in and bought a brand new sectional couch and a 9 ft dining room table with chairs and benches. We were putting the chairs together and discovered that one of them was made incorrectly with the drill holes in the wrong spot. I drove an hour back to the store and notified the manager on duty (******). I was told I couldn't pick up a new chair, but would have to wait a few days until a new one came in. I asked ****** if they could deliver the chair to us since we live so far away and he said "since it's o... read more