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Bob Mills Furniture
- Retail
- Waco, TX
About this business
Specialties: Since 1971, Bob Mills Furniture has delivered 50 years of beautiful furniture. We have aimed to offer the greatest comfort and value, with elegant styles to match your taste, decor, and design. In addition to comfort and style, we have also made certain to offer brands with strong reputations and track records of durability so that you can enjoy your furniture investment for years to come.Whether you're looking for furniture on sale, bedroom furniture, mattresses, living room furniture or any other decor in betw... read more
Location details
5400 Franklin Ave, Waco, TX, 76710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Horrible delivery experience. Will never buy from *** Mills again. We waited months for the initial couch we selected and the drivers showed up many hours late from the estimated time slot. They said the couch was going to be too big to bring into a modern apartment with spacious doors and hallways and refused to attempt bringing it inside.We picked a second couch out and waited another several weeks for delivery. The night prior to delivery, they scheduled our time slot as 8-10pm. On the morning of delivery, the estimated d... read more
Let me start off with, I had a wonderful sales experience, but it stopped there. I bought my furniture on March 15th, they were running a promotion where I bought a king sized bedroom set (dresser, mirror, headboard, footboard, and nightstand) and we were to get the chest and a mattress free. I didnt need the mattress so instead we got the chest, an extra night stand, and a set of sheets free. We got the stuff delivered on March 18. The delivery team smoked while pulling my furniture off the truck. The guy was degrading me w... read more
Bought 2 bedroom sets at the beginning of March I received one set, 10 days later, My daughter's bedroom set, which we purchased because the **** was flooded and ruined everything she had, She's 8 and has been living on the sofa since March. The 1st delivery date was in April, Then it was moved to may, Now it's been moved to late June. This could go on forever. I am going to call in the morning in see how hard it is to get my $900 back, I am not satisfied what so ever, My bedroom set is fine but the salesman made itseem like... read more
Not only did our table come with missing hardware making it impossible for the leaf insert to work properly, but it was the wrong height and I had already purchased the bar stools separately at another place of business. When this was brought up to the guys in the back loading up the table, they assured us it was the right one, dismissing my adamant concerns! We then drove around to the front, where a salesman whom I guess had been tipped off and immediately barked at my husband when he came through the door ITS THE ***** TA... read more
so I bought a twin over full bunk about year and half ago worst mistake ever first I paid to have them delivered and set up had old bed sold day it was supposed to be delivered ended up showing up a week later i also had to go pick up hardware from store and finish assembling the bed then about three months ago the side rail broke got told that the warranty I purchased didn't cover that part so I had to throw a new bed away I will never buy anything from. Them again as I will tell all my friends and family the same thing"
Business response:
We regret the frustration the consumer experienced, however, the facts are incorrect. The bed was purchased 2 years ago and had a one year warranty. The bed is not new. The "warranty" purchased was not a warranty, but a protection plan that has specific requirements that need to be met to be covered and those requirements were not met.
I purchased a sectional with power recliners about 4 or 5 months ago. I had to wait 3 weeks to get it when I got it home one of the plugs to the recliners is not put on right so the lock that's on the plug wont lock the two plugs together so when you try and us the recliner it comes unplugged. They said they ordered a new plug and never heard from them so I call after 3 months and of course they did not know anything about so we went there again the man helping us said i have a ticket going now can you send some pictures and... read more
Business response:
We received email communication regarding this on October 18 and have been in contact with the customer regarding the purchase made on 09-07-2020 and delivered on 10-10-2020. Our last contact with the customer was that he was going to go by the store and pick up the part needed. We attempted multiple times to contact the customer via email, with no response, and phone, no voice mails set up on either number we have for the customer. We spoke to the customer on October 23 and then again on November 1, when the customer called... read more
I bought furniture for all my house about $18,000 and I bought insurance to repairer for any damage, and because of the corvid I did not call I have my matters I bought for $6,000 not working right and one of my couch the leather changed cooler and both cover with my insurance, I got email back that my claim was denied from the insurance because I have cumulation of damage, so if you want to bye more than one items from them make sure you buy each one alone deferent name then the will owner your claim BAD DEAL TO BUY INSURAN... read more
Business response:
We regret the consumers feelings about the protection plan purchased. The paper work is clear on what is covered and what is not, and in reviewing the claim with the third party administrator, the claim was denied for the correct reasons- multiple issues reported all at once and not as they occurred. The plan is not insurance, nor is it an extended warranty, and as such, it has limitations. The mattress was also denied for warranty claim, per the manufacture, as it did not meet the requirements for the warranty. The issue wa... read more
Frequently asked questions about Bob Mills Furniture
How is Bob Mills Furniture rated?
Bob Mills Furniture has a 4.7 star rating with 6,927 reviews.
When is Bob Mills Furniture open?
Bob Mills Furniture is open now. It will close at 8:00 p.m.
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