Bob Allen -Jeep

Thomas N 

on BBB

4 months ago

I brought my vehicle to **** Martin due to two issues: an EPC light causing limp mode and what I suspected was an oil leak, all while I had an extended service contract. After two weeks in total, I was informed that they found no oil leak, contrary to my observations and concerns. A simple inspection on a lift would have revealed the leak I was experiencing since it was visible on the inspection video I got from VW Akron. Additionally, I was presented with an estimate of $4,500 for new piston rings not covered by warranty or... read more

sean m 

on BBB

4 months ago

Wish I could give 0 stars. ************** is a joke. Absolutely zero communication from service to customer. Have to call or email multiple times to get any kinda information or response. If you tell them you need it back on a certain day after having your vehicle all week it wont happen. Would not recommend getting service work done here at all. On top the techs miss a lot things that should have been caught during a service. Biggest issue with the service and parts is the massive lack of communication. Still have issues af... read more

Aaron C 

on BBB

4 months ago

I cant possibly give a lower review of the service we received here.We have a 2015 Jeep Patriot and they are the only dealership in the area that can use our specific warranty (I called others with our VIN). With the warranty, we ended up getting most of the repairs covered. However, we still paid about $1,500. They had our car for a month and barely communicated about status.When I asked for more info, *** (our service tech) treated us rudely. She yelled at me and just walked away. Her manager acknowledged how horrible it w... read more

Eugene P 

on BBB

4 months ago

My car was there for six months. I finally got it out and two months later the car is giving me issues again with the same problem. The dealership doesnt wanna take the car back, especially *****, the general manager of the service and parts department all he wants to do is make people pay for everything that they do there when the car is on the warranty he said he doesnt care there is one person thats nice there. His name is ****. He tries to do everything he can But otherwise the dealership is a dump and nasty to people. I... read more

Mark H 

on BBB

4 months ago

It has been over *************************************************** that we did. We also cannot get a response out of the dealer. ******** dealership. 

Charles W 

on BBB

4 months ago

My name is ******* ********** and I brought my car, which I purchased from Ourisman Chrysler Dodge Jeep of Bowie, MD in for service on Monday 08/04 because periodically the dashboardwent dark, and sometimes it would just shut down all together. I informed the *** of this problem and assumed it needed a tune up, which included changing of spark plugs because years ago I had experienced a similar problem and that was the resolution, so I mentioned this to the ***.She then suggested that I also considered something to do with (... read more

Regina P 

on BBB

4 months ago

Our individual salesman, *********, did a great job, but when we initiated our trade in the sales manager became angry when we denied needing dealership financing. This was both uncomfortable for us and our salesman as the sales manager shouted and waved his arms without directly ever stating the trade in price or final price for the vehicle we came to buy. Well I apologize if anyone here came off as angry or made you uncomfortable. I also apologize for taking a couple days to respond. Always like to review the paperwork and... read more

Charles W 

on BBB

4 months ago

My name is ******* ********** and I brought my car, which I purchased from Ourisman Chrysler Dodge Jeep of Bowie, MD in for service on Monday 08/04 because periodically the dashboardwent dark, and sometimes it would just shut down all together. I informed the *** of this problem and assumed it needed a tune up, which included changing of spark plugs because years ago I had experienced a similar problem and that was the resolution, so I mentioned this to the ***.She then suggested that I also considered something to do with (... read more

Cassetta S 

on BBB

4 months ago

Don't trust this business. Not sure what they did, but the car that I purchased used did not last 2 weeks. The sales representative also reassured me that with it being used that if problems existed that he would assist. Not only was the tire frame broken but the car electrical power steering went out less than 30 days of having the car. If it is not fixable, I will politely drop it off on their premise and a voluntary repossession will be administered. If you want safety, dont purchase used cars from this dealership. Thank ... read more