Bge Home Products & SVC INC

Terri B 

on BBB

3 years ago

Do not use this company. I have canceled my home service plan more than once - and keep getting charged. Clearly this is a pattern with this company. Not only was the service done incorrectly with a new water heater install (that I had to pay someone else to correct to meet code requirements), they just keep charging. Customer services transfers you, hangs up, doesn't return calls or emails, or makes you believe it was taken care of - when it wasn't. 

Thomas A 

on BBB

3 years ago

The whole experience with bge home constellation was horrible. The salesman was rude and intimidating . The unit purchased was an over kill for what the house called for. My parents who are in their eighties ,chose this company with the thought it was the company who they pay their bill to. This is very deceptive to elderly people who feel comfortable only by misleading them to a false feeling of security. I think this company uses the bge name to present a false feeling of security as the company has no oversight and preys ... read more

Nancy C 

on BBB

3 years ago

I would give them no stars if I could. Worst customer service ever. Instead of telling me my service contract was canceled they continued to take my electronic payments for two years. I have called repeatedly to speak to Sabrina about a refund which I still have not received. She asked if I wanted another service contract the first time and I said yes and paid. I tried making an appt today for AC that is not working and was told my contract would not begin until June 25th. I am paying someone else to fix it. Now on top of th... read more

Martin D 

on BBB

4 years ago

Scam artist. In early February of 22 BGE Home sent out someone out (older man in his 60s)to inspect our Furnace. I have my 91 year old Mom living with Me. The Man said that because there was slight rust a the bottom of the Cabinet the whole unit had to be Replaced because gas will escape from the Bottom. I know Gases Rise and I told him the Cabinet isn't even sealed. He looked me in the Eyes and said the Cabinet was sealed. I'm thinking the Burners needed oxygen to burn . But he said he has to shut the Furnace down in 20 deg... read more

Earl M 

on BBB

4 years ago

We had windows replaced 4 years ago that were supposed to be high quality and would help keep our home warmer. (We paid $750 ea. for these windows and they are supposed to have a life time warranty.) Well these windows are leaking air and some of the weather stripping is coming off. So, we called and they sent this guy out to look at them. Basically, what he said was that they were a business and couldn't just replace the windows because they would be losing money. Wow!! So what that we've bought 11 of these windows that are... read more

Shannon R 

on BBB

4 years ago

Instead of calling or canceling policy for underpayment BGE Home continued to take monthly electronic checks for over 3 years. Any other business with great customer service would have canceled the policy after not receiving the correct amount billed! So if I never called to end the policy or to submit a home warranty claim, I would not have know a debt was accruing. 

Anthony R 

on BBB

4 years ago

Terrible customer service. Never showed up. Ms. Dawn the supervisor was very rude towards me regarding a mistake in error that BGE Home has done. I placed a repair request on January 11th to have my stove repaired. Someone from customer service told me that instead of paying the service fee. I wouldn't have to pay. So Dawn the customer service manager was very rude and told me that I had to pay a service fee. I will never do business with BGE Home again. Please beware don't make the mistake like I did. Lastly, they never sho... read more

John G 

on BBB

4 years ago

I was enrolled in a protection plan without my knowledge and given a recurring bill. When I call the number on the billing statement, they take a very long time to answer. I just wanted a repair, I had such a headache with that, I was not ready to start a long term financial obligation with them and wanted to shop for something else. Not only did the furnace fail inspection, it took another work order to resolve that issue when I expected to have a full system quote and did not get that. They aren't that cheap either. So it ... read more

Jacklyn C 

on BBB

4 years ago

I have a contract with BGE and I had to wait for 30 plus hours to get service. It's been 30 degrees and my family has been without heat. I can't believe that they allowed my family to go without heat for that amount of time .