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Best Western Ramkota Hotel - Rapid City
- Restaurants
- Rapid City, SD
About this business
STYLISH HOTEL IN RAPID CITY, SD Rapid City is home to some of the most popular destinations in South Dakota, from Mount Rushmore to Custer State Park, the Crazy Horse Memorial, and Bear Country USA - and weâd love to have you book your stay with us during your visit. The BEST WESTERN Ramkota Hotel in Rapid City, SD offers western-themed decor and Midwestern hospitality. We are also proud to boast one of the Black Hillsâ largest indoor waterparks! With a 165-foot waterslide and a pirate ship with water cannons, your fa... read more
Location details
2111 N LaCrosse Street, Rapid City, SD, 57701, United States
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We stayed in a suite. Room was pretty good sized. Beds had small square pillows that are too small for a regular pillow case and blankets are very thin for winter. Took the kids down to the pool. The kids pool with the slides was suppose to be open from 4 to 8pm. We got there a little after 4. Kids got to go down the slide twice and then they shut them off. Went across the hall to the bus pool and all the lights were off. Called the front desk to let them know about the lights. They said they didn’t know why the lights were ... read more
Business response:
Hello Stacey, thank you for letting us know about the issues you encountered during your stay. We sincerely apologize for the experience you had. Could you please call us at 605-737-5656 to allow us the opportunity to discuss this with you further? Thank you.
- About 5 minutes after arriving I got in the tub to shave legs before swimming and there was hair in the tub and on sides. Ewww I called and they came up and fixed it. - There is a beverage mark on the heating system that is sticky that we are staying away from. My 2 year old was playing with it and I died of grossness. She knows not touch it now. - The coffee pot had some thick nasty substance in the place you put water. I called them around 4:00 today they didn’t bring me a clean one. I called back and they finally gave m... read more
Business response:
Dani thank you for the detailed information regarding issues you encountered during your stay. We sincerely apologize that was the experience you had while staying here at our property. We would like to have an opportunity to talk with you further. Could you please call us at 605-737-5656 at your earliest convenience so we may resolve or at the very least compensate you for the issues you encountered?
RecommendedThe team here is ALWAYS so good to us. It’s clean too! Every time I’m in town, this where I make my reservation.
Business response:
Thanks so much, Debbie. We really appreciate your business and your feedback.
excellent customer service from Keith White 😊😊😊😊😊
Business response:
Thanks for taking the time to share your experience. Keith is a valued member of our team who takes excellent care of our guests. We will be sure to pass along your comments to him. Happy New Year!
A shout out to Rudianna!! Very friendly and helpful. Started our day of shopping on a bright ‘note’. :)
excellent customer service, comfortable environment. very clean, affordable.
What a wonderful night stay that we had. The rooms were super comfortable especially beds and pillow. My boys loved playing at the water park. I can’t wait to visit again.
Business response:
Thanks so much for choosing our hotel for your recent stay. We are so happy you enjoyed your stay and we hope to see you again soon.
Loved the stay we had there in 2017 for Sturgis. We can’t wait to re book for the 2020 Sturgis Rally. Great staff, great location and the free shuttle service was a fantastic bonus for us All the way from Perth, Western Australia 🇦🇺
Business response:
Thanks so much for staying with us. We appreciate your business and hope to see you again next year or for the 80th the year after.
They went above and beyond to take care of us.
Frequently asked questions about Best Western Ramkota Hotel - Rapid City
How is Best Western Ramkota Hotel - Rapid City rated?
Best Western Ramkota Hotel - Rapid City has a 3.8 star rating with 2,217 reviews.
When is Best Western Ramkota Hotel - Rapid City open?
Best Western Ramkota Hotel - Rapid City is open now. It is open 24/7.
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