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Best Friends Pet Care
- Pet Boarding
- Charlotte, NC
About this business
Best Friends Pet Hotel is the leader of the pack when it comes to the absolute best care for your dog or cat. We specialize in boarding, grooming, Doggy Day Camp and grooming. We offer a fully customizable boarding stay for dogs, cats and other pets - with either individualized or group play. We also offer Doggy Day camp every day, with full and half-day packages available. We interview every dog, before they start Doggy Day Camp, and our Camp is staffed 100% of the time with our Certified Camp Counselors. We also offer Groo... read more
Location details
10301 Feldfarm Ln, Charlotte, NC, 28210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedHonestly, I trust the staff whole heartedly with my pet, Jax. He's always smiling as soon as we pull up to best friends. Easily one of the best, fun, and honest pet day care facilities in charlotte.
we love all our guests like they were our own
You’ve just lost a loyal customer ! Your new “management” is horrendous. Your “customer service” is non-existent and your new manager couldn’t care any less. I bring two of my dogs there and have been going there for quite some time. Rachel the manager that is no longer there, was FABULOUS and everything ran smoothly. Your new manager only gives excuses of why it’s not running smoothly and in total chaos and how everybody’s walking out on her. I can honestly see why it’s a total disaster there. Unprofessional to be telling t... read more
Be forewarned, this location is “under new management” and it’s not for the better. We’ve been long-time customers but will be no longer. The lady now running the place couldn’t care any less. Notice the newer reviews don’t have anything good to say? To whomever made the decision to put these people in charge, you made a really bad decision and your business results will prove it out.
This is the worst excuse for a pet boarding/day care facility. Animals have died here and the only thing they truly care about is money. In my experience corporate boarding facilities are the worst. Please don’t board your animal here look for pet sitters that will either allow your animals to stay and their house or watch them at home. Pretty much at any veterinary clinic there are technicians that would be more than happy to watch your animals.
Business response:
Amanda, We appreciate your feedback and apologize that your experience with us was anything less than exceptional. We welcome the opportunity to speak with you directly to address your concerns. Should you have any questions, please feel free to private message us your preferred contact number and the best time to reach you. …See More
I personally worked under Rachel (the manager who was let go without real cause) for 3 years. She took care of her employees and the animals staying under care as if they were family. You will never find another manager who wholeheartedly cares about the animals like she did. Shame on you.
CORPORATE COWARDS!!!! Y'all should be ashamed of yourselves. Your manager, Rachel, was the heart and soul of that place. She will be sorely missed by clients and their beloved pets. I hope your business suffers for it.
Frequently asked questions about Best Friends Pet Care
How is Best Friends Pet Care rated?
Best Friends Pet Care has a 4.2 star rating with 318 reviews.
When is Best Friends Pet Care open?
Best Friends Pet Care is closed now. It will open at 9:00 a.m.
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