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Best Friends Pet Care
- Pet Boarding
- Charlotte, NC
About this business
Best Friends Pet Hotel is the leader of the pack when it comes to the absolute best care for your dog or cat. We specialize in boarding, grooming, Doggy Day Camp and grooming. We offer a fully customizable boarding stay for dogs, cats and other pets - with either individualized or group play. We also offer Doggy Day camp every day, with full and half-day packages available. We interview every dog, before they start Doggy Day Camp, and our Camp is staffed 100% of the time with our Certified Camp Counselors. We also offer Groo... read more
Location details
10301 Feldfarm Ln, Charlotte, NC, 28210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedVery sweet staff great clean facilities. Very convenient location to our relatives in Charlotte. A+. First time boarding our pets ever. Great experience.
Held out hope our pup would be cared for like we would, but picked him up and his smell was so strong with poop we had to wash his feet with Clorox wipes because we didn't have anything else. Got him home and rinsed him off in the backyard. His hiney And back feet were covered in green diarrhea poop. Disappointed to say the least. I understand they may be working on a short staff, but there is no reason your dog should smell the way he did when picked up. Didn't receive any updates on his well-being and their webcams weren't... read more
Highly recommended! Our new puppy has been going to Best Friends Pet Hotel over the past month and it’s been a game changer for our family. Leanne & her team treat our puppy as their own and we know she is loved daily.
Our family absolutely adores the staff, care and attention our sweet pup gets at Best Friends. We have an 18wk old Golden that has become fast friends with Leanne and her team. As an over-protective-mama, I called the first few days (a couple of times a day) to check on our pup and was always greeted with kind words and updates on how our pup was adjusting. The team took any feedback or requests I had with an understanding approach and attitude. They require updated vaccine records which only adds to their creditability & ma... read more
Booked online appointments for my dogs grooming and was pleasantly surprised to get something the next week, with COVID-19 everyone is booked out for months. I received a voicemail and email stating they needed some shot records. Called my vet, they said they emailed them and copied me in on the email. Didn’t get a confirmation so I called to confirm, there was no record of the appointment and was transferred to the manager(?) who got very aggressive and somewhat rude with me. I understand being booked out for weeks after sh... read more
Business response:
Mrs. Heidenreich, My name is Leanne and I am the manager you spoke with yesterday. I am very sorry for your experience with us. I am also sorry you felt I was being aggressive and rude. That was definitely not my intentions. I was trying to explain how this oversight on our part happened. I did not get the chance to offer you a solution to the problem before you disconnected the call. I was going to advise you that we could do the grooming today as you had previously scheduled online. Again, I am sorry for your experience wi... read more
Finding this place for doggy daycare for my pup has been a dream come true! Everyone there treats the dogs like members of the family, interacting with them and not just "herding them around in a room" like other day cares may do. Emily G. especially goes above and beyond to make you feel like your pup is as precious and taken care of as a human child:)
Finding this place for doggy daycare for my pup has been a dream come true! Everyone there treats the dogs like members of the family, interacting with them and not just "herding them around in a room" like other day cares may do. Emily G. especially goes above and beyond to make you feel like your pup is as precious and taken care of as a human child:)
When I drop Lucy off she doesn’t even look back at me. She’s excited and knows exactly where she is going.
My boy Bear loves going there. Under the new manager Brittany, I have seen major changes for the better. Loved Rachel, but the Manager after her was worthless.
Frequently asked questions about Best Friends Pet Care
How is Best Friends Pet Care rated?
Best Friends Pet Care has a 4.2 star rating with 318 reviews.
When is Best Friends Pet Care open?
Best Friends Pet Care is closed now. It will open tomorrow at 9:00 a.m.
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