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Best Buy

4.1

About this business

Location details

32320 John R Rd, Madison Heights, MI, 48071, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.15,387 reviews
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Shawn Jackson's profile image
Shawn Jackson 
8 years ago

Advertise false adds, told to talk to manufacture. 

Kristen Hawley Maisano's profile image
Kristen Hawley Maisano 
8 years ago

I've called and emailed about an employee openly talking about abusing his dog and I have had no response. So now it's going to start going public. 

Crystal Peterson's profile image
Crystal Peterson 
8 years ago

terrible experience at the geek squad desk. James was extremely rude and argumentative. From the moment I said hello he was rude. He proceeded to argue with my husband which was totally uncalled for,. He clearly doesn't understand the concept of customer service. 

Lord Pobewan's profile image
Lord Pobewan 
8 years ago

Best Buy Blows. I received a call today from the Driver of the Delivery Truck. Saying his truck is stuck and I need to reschedule. So I called Best Buy. After being transferred around and then hung up on. I find out the Driver was not telling the truth. He was never stuck. Sucks, but I canceled my order. What poor Customer Service. Now I will try Kmart/Sears. Order same Model same price, be her on the 5th. Hope this one goes better. F-U Best Buy!!!!!!!!!!!!!!!!!! 

Tiffany Danielle's profile image
Tiffany Danielle 
8 years ago

Went to purchase headphones and accessories for Samsung Gear VR. Associates in the phone areas didn't acknowledge me. Female gaming associate with pink hair seemed to either not know enough about the products in her area, or just didn't care. No sense of urgency to assist. Most helpful was the Oculus associate who gave me great input on accessories and seemed to be very happy and enthusiastic to assist. Because of this person, the experience was OK overall. 

Skylar Hendrix's profile image
Skylar Hendrix 
8 years ago
Donna Martin's profile image
Donna Martin 
8 years ago

Power went out while I was there, not sure why.. so was escorted out bf I could purchase my items :( 

Connor Roehler's profile image
Connor Roehler 
8 years ago
Ralph M.'s profile image
Ralph M. 
8 years ago

When you first come in at this store, first thing you will notice is how courteous are the staffs are and they offer amazing assistance throughout your buying process. 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4.1 star rating with 5,387 reviews. 

When is Best Buy open?

Best Buy is open now. It will close at 6:00 p.m.  

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