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Best Buy

4.1

About this business

Location details

32320 John R Rd, Madison Heights, MI, 48071, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.15,387 reviews
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Amelia Rose's profile image
Amelia Rose 
6 years ago
Raelanda Robinson's profile image
Raelanda Robinson 
6 years ago

Horrible!!!! Of course once again I have to swap out my Fitbit. The employee told me to get a new one then come back up to the counter. Smh now he is gone and another employee has taken his spot and told me I had to get back in line at the end. Wow horrible customer service. Smh. I guess if they didn’t sale cheap ass product in the first place then I wouldn’t have to keep exchanging. Ijs. Wow so I completed my exchange as I walk out the door the alarm went off?!?! Really first I get rude customer service from Patrick then Be... read more

Emmalee Kelmar's profile image
Emmalee Kelmar 
6 years ago

Be careful buying unlocked phones from this location. Bought a LG K8 2018 was told it would be compatible with Verizon Wireless. Guess what it wasn't and then when I go to the the Roseville Store to inquire why we're having issues and they explained it to me I returned said phone and lost $35.00 for their restock fee even though it was the fault of the person who sold us the phone. I feel like I should get my money back 

Mike Mitchell's profile image
Mike Mitchell 
recommend  Recommended
6 years ago

I rarely buy electronics other than tvs. I am not techy in fact it scares me. In the last few days I bought a tv remote and dvd player in that order. All the staff were very helpful. I like how I can walk in and talk to someone face to face and get advice and answers not like other stores where it is just take it off the shelf and go home or you ask something and they don't know anymore than what you would reading what is on the box. I also like the protection plan where I can deal with someone again face to face and not lik... read more

Melissa Ann's profile image
Melissa Ann 
6 years ago

Recycling my old printer was so easy and free!! Thank you for being GREEN!! 

Jason Misleh's profile image
Jason Misleh 
6 years ago

Ten employees standing around doing nothing. Zero employees asking me if I need help. Zero dollars spent. 

Sara Pelker's profile image
Sara Pelker 
recommend  Recommended
6 years ago

My toddler broke 2 of our brand new tv's, Samsung said too bad, geek squad said too bad, best buy said we will credit you and get you something new. So we came in yesterday after talking to two managers and they got us a new t.v.. It's smaller then the other one we had but I have no complaints. Thank you Best buy! 

Patrick Sheena's profile image
Patrick Sheena 
7 years ago

They always wanna give you a hard time when you return some thing!! 

Jerico Little's profile image
Jerico Little 
7 years ago

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4.1 star rating with 5,387 reviews. 

When is Best Buy open?

Best Buy is open now. It will close at 6:00 p.m.  

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