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Bellevue Salon and Spa
- Hair Salons
- Philadelphia, PA
About this business
Location details
200 S Broad St, Philadelphia, PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible! – Easily the worst spa I've been to in Philadelphia. Most of these "glowing" reviews were probably written by the staff. Apparently, some of these folks think working in an "upscale" scale, somehow gives them the right to be rude snobs. Get over yourselves, you work in a spa for a living, and take a class in customer service 101.
Business response:
The Phoenix prides itself upon and is dedicated in every way to 100% customer satisfaction. We live by the motto that "One unhappy client is too many!" We believe that everyone on our staff is professional and courteous and they are all trained to treat each and every client with respect and kindness. If your experience was something that does not match our thought, we would appreciate hearing detail of that experience so we may work hard to rectify the situation. Each and every technician here knows that their job is to mak... read more
over priced salon – I had been given a gift certificate to the "best salon in town" but the colorist/stylist was un professional. wanted me to pick my hair color from a chart, I could do that in CVS. She used a razor on my hair and it feels terrible. Didn't bring me coffee had to ask another customer for a magazine Then when I went to the counter to pay and the bill was $165 I was shocked she wasn't a top stylist I was looking for ward to my treat but left feeling very disappointed
great cut and highlights but pricey – I just returned from a trip to the Phoenix salon and spa where I got my hair cut and colored from Bruce. He did a great job on my highlights and cut. He listened to what I wanted done and did exactly that. The only thing I was disappointed with was the price. Talk about sticker shock! My bill came to just under $300! He recommended I try some express color for 7 minutes which is a dye applied only to the roots which I could have done without, which in turn those 7 minutes cost me $70! Wh... read more
Rude staff, bad service. – I'm extremely disappointed after visiting Phoenix Salon two weeks ago. I booked a hair cut, they did not let me choose the stylist I wanted although I was a new client. And I came in 10 minutes early and wasn't seen until 20 mins after my appointment. The haircut was way over priced for the quality, and for a regular stylist. Would not accommodate for my concerns. Would not recommend this salon to anyone.
great massage – Best massage ever. She even took some extra time which was very nice.
Business response:
A Short but sweet! review and I am glad to hear that your massage was not the same. Our employees are always encouraged to take the extra time when it is available. For instance, when there is a cancellation or a spot of "down time" in between clients, we believe that if the Service Provider takes the extra time and makes the client experience even better than hoped for and an even better value (especially in this economy!), then the client will remember the experience and return as a loyal customer. The time is certainly be... read more
Best Hair – Bruce has been doing my hair for 7 years and i couldnt ask for anyone better. He is the best person to have ever colored and cut my hair. Everywhere I go people always say, "i love your hair color." I would refer anyone to him. I believe that he makes me look a lot younger than I am. I was picked for one of his hair shows since my hair always looks so good. I can't say enough about Bruce, I just LOVE HIM!
Business response:
Thanks for your nice review of your services with Bruce, and thanks for supporting and participating in the hair shows for him. I know he appreciates using his clients for these shows rather than professional models, and he is lucky to have clients like you with beautiful hair! If there is anything we can do to ever make your experience at the Phoenix even better, never hesitate to ask. Thanks again!
The Best Massage I Have Ever Had – I know it sounds exaggerated when I say "the best ever" but in this case it is true and I wanted to share my experience with Augustine at the Phoenix. I was looking for a deep tissue massage as I never bother to book anything like a swedish massage. For me, massage is therapeutic and there is no reason to have one unless you are looking for body work that will make a difference in how you feel. Any swedish massage I have ever had was a waste of time and money. I am also savvy enough to know... read more
KIM G IS THE BEST! SHE ROCKS! – I've had a few facials in my time(!) but it wasn't until Kim G was recommended to me by a friend who goes to Kim that I had the most exhilarating facial experience. It was virtually spiritual! Every pore in my face was thoroughly cleansed and my skin glowed as it was now able to breathe completely uninhibited having had all the pores freed by Kim's "magic" fingers. This young woman knows what she is doing! The skin on my face felt so invigorated. Kim, keep doing what you are doing! I'm totally... read more
Business response:
She will appreciate your thoughts, and you will join her many loyal clients in her care. Kim has been with us since Day 1 and we appreciate both her competence and her leadership at the Phoenix. Again, thank you for your review.
Impeccable service! – Since coming to Phoenix Salon and Spa I have found the service impeccable. I appreciate the phone calls to remind me of my appointments not to mention the low parking fee when I drive down there. I have my hair cut and colored by Bruce Dubois who is extraordinarlly exceptional. He is truly professional, down to earth, and highly respected in his field.
Frequently asked questions about Bellevue Salon and Spa
How is Bellevue Salon and Spa rated?
Bellevue Salon and Spa has a 4.6 star rating with 345 reviews.
When is Bellevue Salon and Spa open?
Bellevue Salon and Spa is closed now. It will open tomorrow at 9:00 a.m.
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