Belk

Michael S 

on BBB

3 years ago

I'm shocked they even have **** stars. I've lost track of the number of botches Belk has made since I started buying from them but here's a start:- I ordered a package to be overnighted to a client of mine. 3 days later they emailed me saying the item was out of stock, 2 days after it was supposed to arrive.- One another order, I purchased 2 items--overnight--and it arrived 2 days LATE--and one of the items was "cancelled" because it was out of stock.- I don't receive an email when 1) I purchase an item (no receipt), 2) an i... read more

Charlie H 

on BBB

3 years ago

Worst store ever!!! They are a huge scam and should be out of business. My latest dealing with them, I ordered and item on belk.com and paid in full. Four days later I get an email that say sorry we canceled your order, but dont worry you wont be charged. I already paid in full! When I finally got a customer service rep on the phone they said I would be refunded in 5-7 business days. WTF!!! 

Cecelia C 

on BBB

3 years ago

If corporate is not going to clean house with their poor management, please close these stores so we can get a decent department store in town where we can all shop. I am in *******, **. 

Joe B 

on BBB

3 years ago

Don't do it! Don't put yourself through the BELK experience. I am flabergasted that this company is still in busimess and is actually allowed to operate. My experience with BELK was the #1 worst experience i've encountered with any company. Ever. In any industry, It's almost impressive how bad and how much worse it was. I ordered two sets of cotton sheets. I recieved 1 cotton 1 flannel. They say they sent me the orignial cotton sheets i ordered. I got a ***** notification saying the sheets were delivered. I checked, no sheet... read more

Virginia D 

on BBB

3 years ago

Worst website ever. Cant login unless Im a guest and I have an account 

Lazaro H. 

on BBB

3 years ago

Poor customer service. I reported an unauthorized purchase. They open a case, I provided all the information they asked for. I was told someone will be in touch. Today I received an email stating we cant help you because we dont have all the information? Sorry company. Stay away. 

Michael A 

on BBB

3 years ago

Very poor customer Service (lack thereof.). Spoke with ***** about my experience when I called to complain. She apologized and claimed she couldnt help me. Im now stuck with a Champion Sweatshirt with a Security Tag on it. The Security System must be terrible because the clerk did not take off the tag nor did the alarm go off when I left the store. Sadly, the Manager was unable to provide help or compensation for a return visit. Im sharing my experience on our community bulletin board and advising people not to shop at Belk. 

Debraw 

on BBB

4 years ago

Credit Card Unfair business practices!!! NOT FULL disclosure!! They are getting desperate- I bet MasterCard is giving kickbacks! I don't apply for department store credit cards especially when I'm trying to keep a good credit score... but... this time I did... to get the discount of course. Paid it ASAP but never canceled. The clerk said it would cancel itself if I didn't charge. About a week ago another clerk asked me about putting my purchase on my Belk Card. I said I probably didn't have one bc I never charged- she look... read more

Lindy D 

on BBB

4 years ago

I purchased a beauty product, a Lancôme eyeliner, online that would not deposit color. I demonstrated in-store and broke the tip pressing hard on my hand without making a mark. The employee called a manager and she said sorry, there's nothing we can do about it due to COVID policies. I clearly understand the policy, related to COVID, but this isn't a product I just don't like. It is faulty. Belk is not standing behind their products and using COVID as a reason. I called Belk and was given a $2.82 refund on a $27.00 product.... read more