Belk

Joe M. 

on BBB

3 years ago

Bel has really changed through the years, and its not a good change. The merchandise is not good quality. Pay close attention on Belk.com as they are selling some items from Marketplace. You cannot return those items to Belk. And, they do not stand behind those products. Good luck with contacting to sellers too. They lost a 30 year card holder today. 

Smith H 

on BBB

3 years ago

I returned my items last month and weeks later I still have not received my refund. Ive called 3 times the first person told me they got everything and the refund was being processed. A week later I called back second person say the refund was put in the system but never processed and to give it 3 more days. Im waiting and still nothing. I call back again and the last person tells me that the refund was never processed at all and to wait another **** days for a claim, email, etc. Which they never emailed me at all. I just wa... read more

Nevasha W. 

on BBB

3 years ago

I purchased a 14 karat 18 inch rope for my husband's Christmas present on 12/2/21. I did not purchase a warranty. He received the present Christmas day, removing the blue tag. He attempted to wear the necklace for the first time on Tuesday, January 4th, however, as he was putting it on, it popped. I and my daughter took it back to Belk with my receipt on 01/6/2022. I explained to the sales representative that I did not purchase the warranty, but also did not think the necklace would pop so soon. She got a manager. I again ex... read more

Cindy L. 

on BBB

3 years ago

I ordered something online. After about an hour, I changed my mind. Well lo and behold, you only have 30 minutes to cancel an order! I called today, a WEEK after I ordered the item, and it hasnt even shipped yet. But they couldnt cancel my order after an hour??? Never again, Belk. 

Connie W 

on BBB

3 years ago

Ordered a product through Belks that was handled by a third party. Never received item after repeated calls to Belks (who instructed me I would have to reach out to the Seller). Seller never responded and every time I call Belks I get the run around that there is nothing they can do.All I want is my money $70 returned. I ordered several items at the same time and received them but they were from Belks. If Belks is going to stand behind a third party then if there is a problem they need to clear with with buyer and then go af... read more

Marjorie R. 

on BBB

3 years ago

The customer service is horrid and unethical. They lie repeatedly until they wear you down waiting. They kept promising to resolve a situation and then do nothing. I have had easier times buying homes than resolving issue with belk. I am literally shocked they are still in business. 

Terri A 

on BBB

3 years ago

Belk is awful when it comes to customer service. I ordered 4 items from ********************** got three the last was a cologne that I never received ordered in Dec 10th 2021. Called Belk three times they told me I would have to email the market place co. Beauty and Ko. Who they deal with for cologne and to no avail they do not respond back told Belk this they told me there is nothing they can do, I wanted the product or my money of 73 dollars back this has happened to quite a few people I see on here now wish I would have k... read more

P 

on BBB

3 years ago

Belks has chosen to not price anything on the floor. Instead one is required to download their app. 1. Im far from phone savvy and 2. Its difficult to get the items to the register to get the price. And to top it off the associates on the floor are rude and dismissive when asked for help. 

Staci D 

on BBB

3 years ago

Their online order process is hard. Their customer service is a joke. Amazon will put them out of business because their customer service is so lacking.... I wont do another order with them Ever. My package is lost in their warehouse. They wont help me until the 19th which will be to late for Christmas stuff to arrive. I placed my order on the 8th. I will order from amazon and make sure im refuned for this order. NEVER AGAIN will they get my business.