Joseph B on BBB
a year ago
07/01/2020, 11:28 AM
Bay Management, and more specifically, ***********************, have a customer relationship culture problem that they should look into. Throughout the 2 years of my tenancy, this company consistently treated us poorly and without customer service. Their business practices borderline immoral when it comes to treating their customers with respect. Here are a few examples:
1) Our ceiling had some water damage when we moved in; however, due to the age of the property, we thought little of it. During our tenancy, the water damage grew and even bubbled during heavy rain storms. We asked maintenance to take a look, and they determined that the flashing on the roof was damaged, but the property management team only ever focused on cosmetically fixing the ceiling rather than the root cause. We had to contact maintenance 6 times during the two years to repair the ceiling damage caused by this failure and were fearful of the long-term issues being caused by the continuous water damage (or the threat that the ceiling would eventually cave in or grow mold).
2) Our car was towed from our assigned parking lot (that we paid for). Bay management provided plastic parking pass to hang from our mirror; however, the faulty pass often fell off the mirror due to poor design. Unfortunately, one night the pass fell off the mirror and they towed the car (despite us providing our license plate and make/model of the vehicle to the company). While it is unlawful for a Maryland tow company to perform "routine" checks without calling the property manager for confirmation that the car should be towed, Bay Management setup a contract with the tow company to tow at will without pre-authorization. Clearly, this is not for the customer, but instead a convenience for the company.
3) Finally, after taking close care of the apartment, Bay Management decided to remand $235 from our security deposit to "clean unit." We spent the final day scrubbing and cleaning every corner of the apartment; however, Bay Management stated that we did not "professionally clean" the apartment. Not only is this claim not falsifiable (no pictures we took could prove that it was or was not professionally cleaned) but to be sure, there was nothing "in excess of normal wear and tear." I wouldn't be surprised if they simply charge most tenants this cleaning fee without due process.
Generally, I would advise against renting with this company until they do a better job focusing on customer relations. Their combination of incompetence and disregard for customers makes for a consistent headache for any tenant.