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Basement Waterproofing Nationwide
- Waterproofing
- Creswell, MD
About this business
Since 1987, BWN has been in the business of making damp and wet basements dry without costly excavation. BWN is a licensed and insured, locally and nationally recognized basement waterproofer. We are the first basement waterproofing company to be awarded the Better Business Bureau's "Torch Award", for outstanding ethics in the marketplace. BWN is the only waterproofer to win that award twice. A perennial Angie's list "Super Service Award" winner (2011,12,13) so you can be sure you will receive excellence from Basement Waterp... read more
Location details
109 E Wheel Rd, Creswell, MD, 21015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | Closed |
I would like to offer the following feedback. Customer Service. .5 Stars..I submitted my request Saturday, January 21st and my job was completed Monday, January 23rd. I spoke with Steve and he was very attentive to my plumbing issue. I selected the company based on reviews and the fact that I could get two services from one company. This was a plus for me. Jan 23rd. I received a call from John and it was a pleasure speaking with him. I provided me with an update regarding the techician (Joe). Joe called in advance to let me ... read more
Business response:
Thank you Cynthia for sharing your positive BWN experience with others. Your kind words are greatly appreciated. We strive to provide superior customer service from the initial contact with the customer till the project is completed. If we can be of any assistance to you or any of your friends or family in the future, please do not hesitate to call us. 410-679-2000. Enjoy your dry basement! Rachael Doddato BWN
BWN was prompt, sent courteous representatives and knowledgeable technicians who went above and beyond in explaining and completing the process. They were also reasonably priced and were the only ones to offer a lifetime guarantee. I would recommend them to others. They left the worksite clean and I have not had any other problems with my basement.
Business response:
Jacqueline, it was great working with you. You did your homework both on the recommendation and our company. Thank you for explaining how you made your choice. Please feel free to recommend us as we strive to serve all our customers as we did you. Kim Shibley - BWN Representative
I wished I had contacted them during the original problem-it would have saved me considerable time, effort and money!!! The guys were very helpful, respectful and went above and beyond! I had scheduling difficulties and the guys were great in overcoming these issues. While, this was a more expensive process than I had hoped-it is done well and well done!! Thanks!!
Business response:
Barbara, thank you for the kind words regarding the waterproofing work we recently completed at your home. When describing the experience with our company, yours is a very common one and what we have come to expect from our staff and crews. From the first phone call, then in the home inspection, to the scheduling and installation we strive to deliver professionalism in a courteous manner through every step of the process. I'm happy we more than met your expectations. Mike Tilton - BWN Representative
They took extra time to show me how to mix cement in a plastic garbage bag to put a curbing around my flower bed. They did a really fine job and I've not had a drop of water since.
Business response:
We are delighted your experience with BWN resulted in such a great review, Nancy. BWN strides on providing GREAT professional service and complete customer satisfaction . From the first initial contact to the crew that completes the work. If we can be of any assistance to you or any of your friends or neighbors please do not hesitate to call. The BWN Team 410-679-2000.
Of all the waterproofers I interviewed/got quotes from, this is the ONLY company who even pretended to listen to my concerns. Mike was respectful and responsive to my concerns and didn't just answer my questions but made sure I understood the answers. I docked them one star on value because of the inflexibility in their warranty (my work is unwarranted because, owning a duplex, I didn't get all 4 walls done ... because 1 of them is shared with another basement). That is, in all seriousness, my only complaint. Hope I never ha... read more
Business response:
Thank you for taking the time to share your BWN experience with others, Susan. Mike is a talented man and long-time waterproofing professional (over 25 years with BWN). He is a credit to our industry and this company. To BWN, it is no small matter when homeowners decide to trust us with the care of their basement. It is a pleasure to have you as a customer. Enjoy your dry basement!
I,m very pleased with the work done by BWN inc.The work was rigth on scedule and of excellent quality and workmanship. I like thank the entire crew that worked on the project for job well done with a special thanks to the Crew Chief that went out of his way to see that everything went smoothly. Thank you very much for a job well done. Hans
Business response:
Thank you for your comprehensive review of your experience with our company. Be assured we will give the same great experience to any of your friends or family members in the event they need us. Thank you again for your review, it is deeply appreciated. Enjoy your dry basement!
BWN was extremely responsive and reliable starting with my initial call requesting a quote, to the in home visit to survey my issue, and then ultimately to scheduling and completing the work. They talked me through different approaches and made a recommendation about what they thought was the best course of action. The project was done on time, they cleaned up after themselves, and we haven't had an issue since. Definitely a good experience.
Business response:
Thank you for your comprehensive review of your experience with our company. Be assured we will give the same great experience to any of your friends or family members in the event they need us. Thank you again for your review, it is deeply appreciated. Enjoy your dry basement!
Frequently asked questions about Basement Waterproofing Nationwide
How is Basement Waterproofing Nationwide rated?
Basement Waterproofing Nationwide has a 4.6 star rating with 105 reviews.
When is Basement Waterproofing Nationwide open?
Basement Waterproofing Nationwide is closed now. It will open tomorrow at 8:30 a.m.
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