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Baltimore Gas and Electric Company
- Electricity Suppliers
- Baltimore, MD
About this business
Location details
110 W Fayette St, Ste 2, Baltimore, MD, 21201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BGE had an underground fire over days ago leaving us without power for 36 hours. When power was restored, me and all of my neighbors begin experiencing a partial outage which includes the stove, heat and several appliances and two breakers to not working at all. BGE had me submit over 6 different repair requests and not once has a tech come out like I was told would happen. I waited for two days for these people to no show me and then tell me I need to find an electrician to fix it. If its the entire block how can they not t... read more
I'm only giving one star because I had to but honestly BGE deserves no stars at all. During the pandemic I have been trying to maintain my energy payments as best I could. I applied for a payment arrangement around the end of August for which I was approved and received a letter stating my payment plan. I went to check and see what my NEW monthly payment would be only to find that they cancelled my payment arrangement not for what reasons I have no idea. BGE did this without any notification at all. I didn't receive and call... read more
Business response:
Thank you for providing this feedback. A BGE representative will contact you directly to address your concerns.
Bullshit company that overcharges you and has terrible turnaround time. Only have it because it's the only one my complex allows. Do not get budget billing if you don't use much electricity/gas because you'll be paying anywhere from $50 to $60 over your bill at the end of every month. It's ok if you have a family and use a good amount of electricity or gas. Absolutely terrible. Do not get if you can help it.
Business response:
BGE has received the customer's review. A BGE representative will reach out to the customer directly to address their concerns.
Power went out around 5:30pm, due to a thunderstorm on Fri. Aug.15th, called to report it. They said it was already reported, and they would restore power by 8pm that night. The time was changed to 11pm, then to the next day, Saturday at 7pm, then changed to 9:30pm. Here it is, 7:11am SUNDAY morning, STILL NO POWER!! I guess Pikesville is NOT on their priority list. Had it been another neighborhood, they would have had their service restored that same night, fearing lawsuits. An automated service keeps telling me they are aw... read more
Business response:
BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business August 25, 2021 to address their concerns.
We have had tenants without power since last Thursday because of BGE's incompetent system. They shut off power due to a prior tenant not paying a bill, and are forcing a young couple with their baby to deal with the consequences. The new tenants have NOTHING to do with a prior bill of the two prior tenants who fled to Africa. BGE has had their LEASE, ID's, social security numbers since last week and continue to make them live without electricity and A/C because of their error. Not shut off notice to us, the owners, or curren... read more
Business response:
Thank you for Providing this information, according to BGE records, there is currently a pending case for this customer with the Maryland Public Service Commission (PSC). The PSC is the regulatory agent of BGE. BGE will prepare a written response and will send it to the PSC by June 17, 2021. The PSC representative will review BGE's response and investigate the customers concerns, using the Code of Maryland Regulations (COMAR) as a guideline. After the investigation is complete, the PSC representative will send a closing lett... read more
BGE was replacing streetlights in my neighborhood and cut the ******* fiber cable that provides Internet service to my residence. I questioned the laborer who dug the hole and he informed me that ******* had been notified of the incident. This was not true. The laborer showed me the cut cable and proceeded to replace the street light. I contacted ******* shortly after seeing the cut cable and they did not have a record of the incident. Beware of BGE laborers; they are careless and do not tell the truth.
Had an appointment to get my service tied in today and the contractor left. Tried to call and they ignored me. Customer service had me on hold over over an hour and half and said I have to reschedule. My door was open and I was home off of work after waiting over a month for the appointment. Now I have to wait over another month. Then they told me to have a safe day on the phone. Meanwhile the wires are hanging outside and they don't want to do the work. I am very disgusted with the way this is being handled.
Business response:
A BGE representative will reach out to the customer directly to address their concerns regarding the missed appointment and the wires hanging outside of the customer's house.
Complete B.S. I filed to have a sevice upgrade. Was told everything was fine the way it was and to proceed. Work was performed by a Master Electrician, inspected and approved by Licensed inspector. BGE designer comes out and says everything good and can proceed. Get a call two days before install is supposed to happen, saying they arent comfortable install new cable because they have to work over an open stairwell. After arguing that this was a complete B.S. excuse, I asked to speak with a supervisor and to have any of these... read more
I have been repeatedly charged for their errors!! Their online system that they want you to use is a complete disaster! They must hire their programmers with no experience whatsoever! If you have to update your payment information such as new bank information, you are asking for trouble! Last month their system was down and could not access my banking information so they charged me extra fees for convenience banking. No one will return your calls and they give aloof standard answers without even listening to your complaint.
Business response:
Hello Mr. C********, We apologize for any frustration experienced while using BGE's website and appreciate your feedback. This information will be shared with BGE's Quality Assurance Team to ensure they are aware of the experiences you had with our company. Thank you. K. Campbell BGE - Customer Advocacy
Frequently asked questions about Baltimore Gas and Electric Company
How is Baltimore Gas and Electric Company rated?
Baltimore Gas and Electric Company has a 1.5 star rating with 670 reviews.
When is Baltimore Gas and Electric Company open?
Baltimore Gas and Electric Company is closed now. It will open at 7:00 a.m.
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