This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Baltimore Gas and Electric Company
- Electricity Suppliers
- Baltimore, MD
About this business
Baltimore Gas and Electric Company serves more than 1 million business and residential electric customers and over 630,000 gas clients in central Maryland. The company offers a variety of poles and fixtures. It provides electric, natural gas, carbon monoxide and metering safety tips. Baltimore Gas and Electric Company also offers financial assistance services and online home energy calculators. The company provides services for new construction projects. Baltimore Gas and Electric Company is a part of Constellation Energy Gr... read more
Location details
110 W Fayette St, Ste 2, Baltimore, MD, 21201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have had tenants without power since last Thursday because of BGE's incompetent system. They shut off power due to a prior tenant not paying a bill, and are forcing a young couple with their baby to deal with the consequences. The new tenants have NOTHING to do with a prior bill of the two prior tenants who fled to Africa. BGE has had their LEASE, ID's, social security numbers since last week and continue to make them live without electricity and A/C because of their error. Not shut off notice to us, the owners, or curren... read more
Business response:
Thank you for Providing this information, according to BGE records, there is currently a pending case for this customer with the Maryland Public Service Commission (PSC). The PSC is the regulatory agent of BGE. BGE will prepare a written response and will send it to the PSC by June 17, 2021. The PSC representative will review BGE's response and investigate the customers concerns, using the Code of Maryland Regulations (COMAR) as a guideline. After the investigation is complete, the PSC representative will send a closing lett... read more
BGE was replacing streetlights in my neighborhood and cut the ******* fiber cable that provides Internet service to my residence. I questioned the laborer who dug the hole and he informed me that ******* had been notified of the incident. This was not true. The laborer showed me the cut cable and proceeded to replace the street light. I contacted ******* shortly after seeing the cut cable and they did not have a record of the incident. Beware of BGE laborers; they are careless and do not tell the truth.
Had an appointment to get my service tied in today and the contractor left. Tried to call and they ignored me. Customer service had me on hold over over an hour and half and said I have to reschedule. My door was open and I was home off of work after waiting over a month for the appointment. Now I have to wait over another month. Then they told me to have a safe day on the phone. Meanwhile the wires are hanging outside and they don't want to do the work. I am very disgusted with the way this is being handled.
Business response:
A BGE representative will reach out to the customer directly to address their concerns regarding the missed appointment and the wires hanging outside of the customer's house.
Complete B.S. I filed to have a sevice upgrade. Was told everything was fine the way it was and to proceed. Work was performed by a Master Electrician, inspected and approved by Licensed inspector. BGE designer comes out and says everything good and can proceed. Get a call two days before install is supposed to happen, saying they arent comfortable install new cable because they have to work over an open stairwell. After arguing that this was a complete B.S. excuse, I asked to speak with a supervisor and to have any of these... read more
I have been repeatedly charged for their errors!! Their online system that they want you to use is a complete disaster! They must hire their programmers with no experience whatsoever! If you have to update your payment information such as new bank information, you are asking for trouble! Last month their system was down and could not access my banking information so they charged me extra fees for convenience banking. No one will return your calls and they give aloof standard answers without even listening to your complaint.
Business response:
Hello Mr. C********, We apologize for any frustration experienced while using BGE's website and appreciate your feedback. This information will be shared with BGE's Quality Assurance Team to ensure they are aware of the experiences you had with our company. Thank you. K. Campbell BGE - Customer Advocacy
Horrible Service For BGE. Usually I have good service with BGE. But for this service call the service has been awful. I have had a tree on my electrical line since August 4, 2020 when Tropical Storm Isaias crossed the state of Maryland. I have called four times about the removal of the tree. August 4, 2020 @ 12:18 pm. Spoke with Danielle. August 4, 2020 @ 6:10 pm. Spoke with Kittrell. August 5, 2020 @ 12:03 pm. Spoke with Leslie. August 10 2020 @9:50 am. Spoke with Mr.Robert. Each representative said they will put in a ticke... read more
Horrible customer service, they will not answer the phone, nor install an electric meter nor say why they will not install it, at the very least list what it is that prevents you from completing the job.
Tiffany, a manager with whom I spoke today, is an absolute credit to BGE. My call (which had me on-the-line for 50 minutes) was an initially negative experience; I was calling to cancel my service after 3 years, and I'm a little embarrassed to say that I was a classic case of "put-me-through-to-your-supervisor" today. That, after speaking with three others, is what brought me to speak with Tiffany. I'm not a friend or relative of hers. I don't even usually leave reviews! But I had such a satisfactory experience (which she ef... read more
Business response:
Hello Mr. P***, Thank you for sharing your experience with the Better Business Bureau. We apologize for the initial negative interaction you experienced and that you had to spend extra time to speak with multiple representatives in order to resolve your concerns. We are happy to hear that your negative experience became positive with your recent interaction with Tiffany. This information will be shared with BGE Leadership to ***ure they are aware of the experiences you had with our company. Thank you and have a great day.... read more
BGE is a horrible electric service provider. My home is in a small group of homes that consistently have power outages over decades and BGE has nothing to remedy the situation. We can look a few houses up and down the street or behind our house and they are powered while we are in the dark. BGE did install new underground cable on our street last year but had no positive effect on service. We have had 2 prolonged electric service outages since. One started and hour before a storm. They did leave the ground sunken in 4 places... read more
Frequently asked questions about Baltimore Gas and Electric Company
How is Baltimore Gas and Electric Company rated?
Baltimore Gas and Electric Company has a 1.5 star rating with 611 reviews.
When is Baltimore Gas and Electric Company open?
Baltimore Gas and Electric Company is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com