Baltimore Gas and Electric Company

Aubin R 

on BBB

3 years ago

Bullshit company that overcharges you and has terrible turnaround time. Only have it because it's the only one my complex allows. Do not get budget billing if you don't use much electricity/gas because you'll be paying anywhere from $50 to $60 over your bill at the end of every month. It's ok if you have a family and use a good amount of electricity or gas. Absolutely terrible. Do not get if you can help it. 

Tracy S 

on BBB

4 years ago

Power went out around 5:30pm, due to a thunderstorm on Fri. Aug.15th, called to report it. They said it was already reported, and they would restore power by 8pm that night. The time was changed to 11pm, then to the next day, Saturday at 7pm, then changed to 9:30pm. Here it is, 7:11am SUNDAY morning, STILL NO POWER!! I guess Pikesville is NOT on their priority list. Had it been another neighborhood, they would have had their service restored that same night, fearing lawsuits. An automated service keeps telling me they are aw... read more

Denecia L 

on BBB

4 years ago

We have had tenants without power since last Thursday because of BGE's incompetent system. They shut off power due to a prior tenant not paying a bill, and are forcing a young couple with their baby to deal with the consequences. The new tenants have NOTHING to do with a prior bill of the two prior tenants who fled to Africa. BGE has had their LEASE, ID's, social security numbers since last week and continue to make them live without electricity and A/C because of their error. Not shut off notice to us, the owners, or curren... read more

David H 

on BBB

4 years ago

BGE was replacing streetlights in my neighborhood and cut the ******* fiber cable that provides Internet service to my residence. I questioned the laborer who dug the hole and he informed me that ******* had been notified of the incident. This was not true. The laborer showed me the cut cable and proceeded to replace the street light. I contacted ******* shortly after seeing the cut cable and they did not have a record of the incident. Beware of BGE laborers; they are careless and do not tell the truth. 

Michael H 

on BBB

4 years ago

Had an appointment to get my service tied in today and the contractor left. Tried to call and they ignored me. Customer service had me on hold over over an hour and half and said I have to reschedule. My door was open and I was home off of work after waiting over a month for the appointment. Now I have to wait over another month. Then they told me to have a safe day on the phone. Meanwhile the wires are hanging outside and they don't want to do the work. I am very disgusted with the way this is being handled. 

Brent W 

on BBB

4 years ago

Complete B.S. I filed to have a sevice upgrade. Was told everything was fine the way it was and to proceed. Work was performed by a Master Electrician, inspected and approved by Licensed inspector. BGE designer comes out and says everything good and can proceed. Get a call two days before install is supposed to happen, saying they arent comfortable install new cable because they have to work over an open stairwell. After arguing that this was a complete B.S. excuse, I asked to speak with a supervisor and to have any of these... read more

Michael C 

on BBB

4 years ago

I have been repeatedly charged for their errors!! Their online system that they want you to use is a complete disaster! They must hire their programmers with no experience whatsoever! If you have to update your payment information such as new bank information, you are asking for trouble! Last month their system was down and could not access my banking information so they charged me extra fees for convenience banking. No one will return your calls and they give aloof standard answers without even listening to your complaint. 

Mona j 

on BBB

5 years ago

Horrible Service For BGE. Usually I have good service with BGE. But for this service call the service has been awful. I have had a tree on my electrical line since August 4, 2020 when Tropical Storm Isaias crossed the state of Maryland. I have called four times about the removal of the tree. August 4, 2020 @ 12:18 pm. Spoke with Danielle. August 4, 2020 @ 6:10 pm. Spoke with Kittrell. August 5, 2020 @ 12:03 pm. Spoke with Leslie. August 10 2020 @9:50 am. Spoke with Mr.Robert. Each representative said they will put in a ticke... read more

eric a 

on BBB

5 years ago

Horrible customer service, they will not answer the phone, nor install an electric meter nor say why they will not install it, at the very least list what it is that prevents you from completing the job.