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Baltimore Gas and Electric Company

1.5

About this business

Baltimore Gas and Electric Company serves more than 1 million business and residential electric customers and over 630,000 gas clients in central Maryland. The company offers a variety of poles and fixtures. It provides electric, natural gas, carbon monoxide and metering safety tips. Baltimore Gas and Electric Company also offers financial assistance services and online home energy calculators. The company provides services for new construction projects. Baltimore Gas and Electric Company is a part of Constellation Energy Gr... read more

Location details

110 W Fayette St, Ste 2, Baltimore, MD, 21201, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
SatClosed
SunClosed
1.5611 reviews
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Jacob D's profile image
Jacob D 
a year ago

BGE is my only option in my area (Bel Air) for electricity and natural gas. I would certainly use another company if I could. I currently receive electric from them and have tried to speak to someone about getting a gas line run to my house numerous times through phone and through their online portal. I’ve gotten hung up on multiple times by customer service or put on a continuous hold, and no one has responded to any of the callback requests I made online with their new business department. I don’t understand how such a lar... read more

Brian S's profile image
Brian S 
a year ago

BGE has over charge for the services electricity and gas that we use monthly. Each month the bills are more and more. I know that we have not used the amount of electricity and gas that we are being charged for. The bills have doubled from previous months, years. We signed up for budget billing and the bills are still higher than last year when we were on budget billing. Please STOP BGE FROM OVER CHARGING!!! 

Marquia M's profile image
Marquia M 
a year ago

No past paid bills in previous address. Moving to a new address and having to file paperwork potentially not having electricity on in the property I am moving to beginning Oct 1st. First it was me paying $241 in order to have electric in my name Now it’s, the previous tenant owed over $500 so now it becomes my responsibility to send personal information via email to their contract investigations team and wait three business days to have maybe electric. Will likely be seeking legal counsel if this process is not completed wit... read more

CALIK W's profile image
CALIK W 
a year ago

I WAS LIED TO A AGENT TOLD ME THAT WITH THE STOP START SERVICE I WILL NOT HAVE TO WORRY ABOUT ANY CHARGES AND THAT MY BUDGET BILLING WILL NOT AFFECT ME, WHICH WAS A LIE NOW I HAVE A 400 BALANCE ALL BECUASE I MOVED FROM ONE APARTMENT TO ANOTHER APARTMENT UNDER THE SAME ACCOUNT NUMBER, THEY WONT COMPENSATE ME FOR THIS BY REMOVING THIS FROM THE ACCOUNT, I BEEN ON HOLD WITH THEM FOR 2 HRS PLUS ACOUPLE OF TIMES AND ALWAYS GET BOUNCED AROUND, I WAS TOLD " OH MR WOODS IM SORRY BUT NOTHING WE CAN DO YOU OWE THIS NOW" THEN GOES TO TE... read more

LORA T's profile image
LORA T 
2 years ago

Ray Ruth was technician with skills. During a route review of equipment, by a outside contractor (********* ****** ********** not actually sure of name, the gas regulator on the exterior of our home was worn. Emergency service was immediately dispatched to our block. There were other homes with like issues. Ray made contact with us, informed us of the problem and that was going to be done and when it would be done. TODAY, he fixes the issues TODAY. THANK YOU RAY **** YOU ARE AWESOME. 

NiceTry N's profile image
NiceTry N 
2 years ago

BGE trains their people in field -- on Sundays and Holidays to maximize their overtime [e.g. make you pay more so they can have nice vacations}. Lived here 10 yrs, this is 'enough', and incessant; under the guise of a 'cut', {really - where? why do I see your guys having a laugh and lunch lounging on the side of the road doing a bunch of nothing?!?} pffffft. The on/off, on/off, on/off spaced 10 to 50 seconds apart within 5 minute period ensures your appliances {those things called electronics, circuit boards} 'flex' unhappil... read more

Cornell S's profile image
Cornell S 
2 years ago

I think that the baltimore Gas and electric company are gouging their participants. Making them pay more money because they can get assistance from other state and federal sources. It is not fair to the senior citizens that live in the state that we have to pay higher premiums for people not being here to use the gas and electric. That this company provides. One of the main reasons that people are leaving the city of Baltimore is because of the high gas and electric prices that we are being subjected to. And making us pay a ... read more

Scott M's profile image
Scott M 
2 years ago

They suck! BGE is unable to supply constant quality service in the Hereford zone even in communities built in last 15-20 years They ignore our State Senator Chris Wests office attempting to get us help. YOU WILL NEED a back up generator and a automatic transfer switch if you move here. Businesses requiring constant quality service should not locate here. 

Margaret C.'s profile image
Margaret C. 
2 years ago

If I could give zero stars I would. I have 4 accounts with them but only 3 are visible via my online account so I called to find out why. The customer service rep I got first was great. He said it was because there was no phone number, email or SS # associated with that account. So I gave him the information and he updated that account but then had to transfer me to the credit department for them to add the account. This whole process took over 1 hour only for the person in the credit department to tell me they couldn't make... read more

Frequently asked questions about Baltimore Gas and Electric Company

How is Baltimore Gas and Electric Company rated?

Baltimore Gas and Electric Company has a 1.5 star rating with 611 reviews. 

When is Baltimore Gas and Electric Company open?

Baltimore Gas and Electric Company is closed now. It will open tomorrow at 7:00 a.m. 

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