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Baltimore Gas and Electric Company
- Electricity Suppliers
- Baltimore, MD
About this business
Location details
110 W Fayette St, Ste 2, Baltimore, MD, 21201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BGE has Seriously bad communication skills. The web site is Useless!, the site wants you to create a log in to access a wealth of information, well let me tell you....I was never able to do so. I got either no response from the web site or " we are sorry. Blah. Blah. Blah. People need to start losing their comfy jobs and maybe this situation will be corrected. We need to call for some oversight and a major audit of this monopoly.
Business response:
BGE representative will contact the customer directly by close of business August 15, 2022 to address their concerns.
Without power for 36 hours and every hour they push back the time frame. Absolutely ridiculous, they haven't even put a crew on site. This is hundreds without power.
Business response:
BGE is in receipt of the customer's review. A BGE representative will contact the customer directly to discuss their concerns by the close of business August 1, 2022.
Very unresponsive when you really need them. Without power for 18 hours. They sent a contractor 6 hours back and for the last 4 hours waiting for someone to turn it back on. Customer service is like talking to robots.
Business response:
BGE is in receipt of this review. A BGE representative to reach out to the customer directly to address their concerns.
I'm not happy with a recent experience I had. I called BGE to let them know wires were down in my backyard. They came out the same day, and all they did was attach a yellow caution flag to the wire and then left. No one spoke to me or contacted me afterwards. I called them a week later to inquire into the status of the open case, and it was only then I was told that the wires belonged to *******, not to them. I had waited a whole week while absolutely nothing was getting done. Thanks, BGE! If you had good customer service, y... read more
Business response:
BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by end of business June 28, 2022 to address their concern's directly.
Eric was very Helpful and very Resourceful! I really want to take the time out to shout out to "Eric" in the Meter Reading Department, you saved me a bunch of money! Guys be very cautious in using these 3rd party Electric companies preaching "Clean Energy"! They are definitely a rip off, when calling BGE today i really thought something was wrong with my meter! Nope, it was the ******************* people, BGE rate was $96.00 and ******'s rate was $496.46, predators at it's best! Eric guided me in the right direction in getti... read more
Business response:
BGE is in receipt of the customer's review and would like to thank the customer for taking the time to share their customer experience. This review will be shared with the representative's leader for awareness and recognition.
5/20/22 @ 10:24 AM BGE sends a text stating a power outage will occur at 10:45 AM. They gave 21 minutes notice for what said would be a 2 hour outage. I work from home and the power did in fact go out. i hadn't read the initial text. I call customer service to complain. They wanted to pass me on to someone else to complain again. Then a second text comes in stating power is out and should be restored by 2 PM. So that's over 3 hours of my work day. Government Furnished Equipment does not have laptop batteries. My screen went ... read more
Business response:
BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by close of business June 2, 2022 to address their concerns.
On January 9, 2022 my electric power fluctuates in my home and only one fourth of my outlets are working properly. Between January 10 and January 14 three BGE technicians do a supposed diagnostic of power coming into my house. The end result is that a BGE technicias issues me a "required repair ticket" which mandates that I replace my service entrance cable and braker box. I these repairs are not made then BGE threatened to terminate my electricity altogether. On February 7 an electrician contractor completed installation of... read more
If I could leave this at 0 stars, I seriously would. Now, I'm supposed to be moving into my apartment today. But thanks to BGE and their sorry excuse of communications and business. I'm getting held up because I had to go through BGE Contract Investigations. Now normally that's supposed to be somewhere you go if your suspected of Fraud, right? Well what the hell did I do?! Also, if I sent in a Start Service request application in thr BEGINNING OF THE MONTH. Why did it take me having to call them a few days before for them to... read more
Business response:
BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business March 9, 2022 to address the customer's concern.
BGE cut my power off without notification. The power was shut off at 5:30pm and I was in the middle of cooking dinner for my family. I did receive a call from them at 5:49 pm that the power would be shut off. I never got notified by the workers, text message, or any other communication channel that the power would be shut off. Now everything I cooked is ruined because it's not suppose to be turned back on till 7:45 pm. i have a security system and a ring doorbell so I would of been notified if a person came to the door or ra... read more
Business response:
BGE is in receipt of this review. A BGE representative will reach out to the customer directly to address their concerns.
Frequently asked questions about Baltimore Gas and Electric Company
How is Baltimore Gas and Electric Company rated?
Baltimore Gas and Electric Company has a 1.5 star rating with 670 reviews.
When is Baltimore Gas and Electric Company open?
Baltimore Gas and Electric Company is closed now. It will open at 7:00 a.m.
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