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Baltimore Gas and Electric Company
- Electricity Suppliers
- Baltimore, MD
About this business
Baltimore Gas and Electric Company serves more than 1 million business and residential electric customers and over 630,000 gas clients in central Maryland. The company offers a variety of poles and fixtures. It provides electric, natural gas, carbon monoxide and metering safety tips. Baltimore Gas and Electric Company also offers financial assistance services and online home energy calculators. The company provides services for new construction projects. Baltimore Gas and Electric Company is a part of Constellation Energy Gr... read more
Location details
110 W Fayette St, Ste 2, Baltimore, MD, 21201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Eric was very Helpful and very Resourceful! I really want to take the time out to shout out to "Eric" in the Meter Reading Department, you saved me a bunch of money! Guys be very cautious in using these 3rd party Electric companies preaching "Clean Energy"! They are definitely a rip off, when calling BGE today i really thought something was wrong with my meter! Nope, it was the ******************* people, BGE rate was $96.00 and ******'s rate was $496.46, predators at it's best! Eric guided me in the right direction in getti... read more
Business response:
BGE is in receipt of the customer's review and would like to thank the customer for taking the time to share their customer experience. This review will be shared with the representative's leader for awareness and recognition.
5/20/22 @ 10:24 AM BGE sends a text stating a power outage will occur at 10:45 AM. They gave 21 minutes notice for what said would be a 2 hour outage. I work from home and the power did in fact go out. i hadn't read the initial text. I call customer service to complain. They wanted to pass me on to someone else to complain again. Then a second text comes in stating power is out and should be restored by 2 PM. So that's over 3 hours of my work day. Government Furnished Equipment does not have laptop batteries. My screen went ... read more
Business response:
BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by close of business June 2, 2022 to address their concerns.
On January 9, 2022 my electric power fluctuates in my home and only one fourth of my outlets are working properly. Between January 10 and January 14 three BGE technicians do a supposed diagnostic of power coming into my house. The end result is that a BGE technicias issues me a "required repair ticket" which mandates that I replace my service entrance cable and braker box. I these repairs are not made then BGE threatened to terminate my electricity altogether. On February 7 an electrician contractor completed installation of... read more
If I could leave this at 0 stars, I seriously would. Now, I'm supposed to be moving into my apartment today. But thanks to BGE and their sorry excuse of communications and business. I'm getting held up because I had to go through BGE Contract Investigations. Now normally that's supposed to be somewhere you go if your suspected of Fraud, right? Well what the hell did I do?! Also, if I sent in a Start Service request application in thr BEGINNING OF THE MONTH. Why did it take me having to call them a few days before for them to... read more
Business response:
BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business March 9, 2022 to address the customer's concern.
BGE cut my power off without notification. The power was shut off at 5:30pm and I was in the middle of cooking dinner for my family. I did receive a call from them at 5:49 pm that the power would be shut off. I never got notified by the workers, text message, or any other communication channel that the power would be shut off. Now everything I cooked is ruined because it's not suppose to be turned back on till 7:45 pm. i have a security system and a ring doorbell so I would of been notified if a person came to the door or ra... read more
Business response:
BGE is in receipt of this review. A BGE representative will reach out to the customer directly to address their concerns.
BGE had an underground fire over days ago leaving us without power for 36 hours. When power was restored, me and all of my neighbors begin experiencing a partial outage which includes the stove, heat and several appliances and two breakers to not working at all. BGE had me submit over 6 different repair requests and not once has a tech come out like I was told would happen. I waited for two days for these people to no show me and then tell me I need to find an electrician to fix it. If its the entire block how can they not t... read more
I'm only giving one star because I had to but honestly BGE deserves no stars at all. During the pandemic I have been trying to maintain my energy payments as best I could. I applied for a payment arrangement around the end of August for which I was approved and received a letter stating my payment plan. I went to check and see what my NEW monthly payment would be only to find that they cancelled my payment arrangement not for what reasons I have no idea. BGE did this without any notification at all. I didn't receive and call... read more
Business response:
Thank you for providing this feedback. A BGE representative will contact you directly to address your concerns.
Bullshit company that overcharges you and has terrible turnaround time. Only have it because it's the only one my complex allows. Do not get budget billing if you don't use much electricity/gas because you'll be paying anywhere from $50 to $60 over your bill at the end of every month. It's ok if you have a family and use a good amount of electricity or gas. Absolutely terrible. Do not get if you can help it.
Business response:
BGE has received the customer's review. A BGE representative will reach out to the customer directly to address their concerns.
Power went out around 5:30pm, due to a thunderstorm on Fri. Aug.15th, called to report it. They said it was already reported, and they would restore power by 8pm that night. The time was changed to 11pm, then to the next day, Saturday at 7pm, then changed to 9:30pm. Here it is, 7:11am SUNDAY morning, STILL NO POWER!! I guess Pikesville is NOT on their priority list. Had it been another neighborhood, they would have had their service restored that same night, fearing lawsuits. An automated service keeps telling me they are aw... read more
Business response:
BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business August 25, 2021 to address their concerns.
Frequently asked questions about Baltimore Gas and Electric Company
How is Baltimore Gas and Electric Company rated?
Baltimore Gas and Electric Company has a 1.5 star rating with 611 reviews.
When is Baltimore Gas and Electric Company open?
Baltimore Gas and Electric Company is closed now. It will open tomorrow at 7:00 a.m.
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