Avalon Bay Communities Inc

Qian X 

on BBB

3 months ago

Beware of Deposit Issues, Hidden Fees, and Questionable Damage Charges My experience with this apartment complex was very disappointing. They will not return your deposit, and their move-out cleaning policies are deceptive. Upon moving out, they suggested I enroll in their "Clean Sweep Program" for $205 to handle the cleaning. What they failed to mention is that this service does NOT include carpet cleaning. Later, I was hit with an additional $400 fee for carpet cleaning, making it a shocking $605 just for *********** make ... read more

Melissa S 

on BBB

3 months ago

…but I was not charged the fee in Aug 2024. Instead, they violated the lease by charging me a $600 amenity fee in the first month of the lease (Aug 2023) even though the lease clearly stated that I would only be charged the one-time fee in the 13th month of the lease (Aug 2024). Then, instead of complying with the lease this time and charging me the fee in Aug 2024 (the 13th month) like they were supposed to, they waited until Sept 2024 (the 14th month) to charge me the additional amenity fee, in even further violation of th... read more

Melissa H 

on BBB

3 months ago

… Outside, there is garbage and dog poop everywhere. When it’s windy the garbage floats in the breeze. It’s a non smoking community, but outside building 3 it always smells like weed and I often see people smoking outside. A popular place for smokers is in front of the leasing office, where management can see them, but management doesn’t stop them. Instead, they send an email to the entire community reminding us of the non smoking policy. The smokers ignore the email and keep on smoking, and all management does is send anoth... read more

Alon Z 

on BBB

4 months ago

GET RESTITUTION _ Please contact The Deputy Attorney General Monika Finkle and Walter R. K******i directly (nine seven three two seven three eight zero four seven) re complaint about Avalon Unconscionable Business practices and exorbitant rent increases Walter R. K******iInvestigator Office of Consumer Protection | Division of Consumer Affairs NJ Office of the Attorney General AvalonBay Teaneck many not be entitled to the rent control exemption but even if they are they are still under a Regulation that the local municipalit... read more

Satej B 

on BBB

4 months ago

I am filing a complaint against AvalonBay Communities for their improper handling of my move-out charges and security deposit after I vacated my apartment at on October 13, 2024.Please see below:1. Failure to Provide Documentation on Time: AvalonBay provided a statement that included damage charges totaling $1,800 but failed to include sufficient documentation, including invoices or receipts, as required by California law. They also sent the only photo of a small carpet area well after the 21-day deadline for providing a ful... read more

Erika B 

on BBB

4 months ago

****************************** in *********, ********** just installed a latch system. They did not do their due diligence with this, did not ask for tenant buy in and since they have put this in kids and adults have been accidentally locking themselves out. They will not provide a fob nor physical key despite having been told by the installer that we could, you have to have an app which is slow. You cannot pick your door code nor disable the autolock feature. In order to get a fob it has to be medical necessity and they get... read more

cheriis g 

on BBB

4 months ago

I am writing to file a formal complaint against AvalonBay Communities for their unfair and unethical practice of charging me rent for an apartment that has already been re-rented to another tenant.I terminated my lease and vacated the apartment on October 12, 2024, following AvalonBay's procedures for early termination. However, despite the apartment being re-rented to a new tenant, AvalonBay Communities has continued to charge me rent for the unit. This means the company is now collecting rent from both myself and the new t... read more

Ligia F 

on BBB

5 months ago

My experience with AvalonBay Communities has been nothing short of frustrating and disappointing. Upon moving out of my apartment at *****************************, I received an outrageous charge of $1,052.18 for "damages" that I firmly believe were unfounded. I left the apartment in pristine condition, even hiring a professional carpet cleaning service to ensure everything was perfect. I documented the entire move-out process with photos and videos, all of which clearly show that the unit was left spotless.When I contacted ... read more

Brittany B 

on BBB

5 months ago

I had to get a restraining order on one of their maintenance workers, yet the complex is actively trying to disrupt justice.Despite my efforts to ensure a fair and thorough investigation, I am concerned that my situation is not being handled justly due to potential bias or influence within the organization I am addressing.I recently reported serious misconduct by an employee at ****************. Although I requested a comprehensive investigation, I am deeply troubled that none has been conducted to the extent necessary to en... read more