Avalon Bay Communities Inc

Carole P 

on BBB

3 years ago

This company sent me a letter claim that I owe them application fees for an application that was denied with a retaining fee and due to the application denied we were refunded the retaining fee but not the application fee yet they are just now over one year later abut a application fee but when I tried to reach out they will not respond. 

Howard M 

on BBB

3 years ago

Howard K I would not recommend this community to live in. Built-in 2017 and is still having cockroach infestation in all lower units and ants. The water is not potable, and we had to resort to bottled water service. They are double billing the water as hot supplied to the unit, the water heater is housed in the unit and we already pay for the water and gas, electricity as part of the utilities. Our unit hasn't had hot water since we moved in six months ago. Trying to work with the office in Virginia is a nightmare. We have g... read more

Kevin O 

on BBB

3 years ago

Although I had a positive experience with Avalon Marlborough community during my tenancy, my opinion changed after I moved out. I believe how management treats tenants during move out is a crucial factor in assessing one's renting experience, and unfortunately, Avalon Marlborough did not meet my expectations. During my move-out walkthrough on 3/1/23, I pointed out some staining and dirt marks on the carpets. The Avalon employee informed me that I should not try to remove the stains myself as "tenants usually make it worse" (... read more

Kris V 

on BBB

3 years ago

I will never live and do not recommend that anyone live at an Avalon bay property. We lived at Avalon Towson in Maryland and the entire thing was a horrible experience from move in to move out. Upon moving out, we were wrongfully charged for Conservice utility bills that we ALREADY PAID in our monthly rent statements (Which I have joined the class action lawsuit for, btw). When I questioned the charges, I received a call from a very snotty and rude employee saying they were going to send me to collections, even though she wa... read more

Dawne A 

on BBB

3 years ago

I moved into Avalon Esterra Park in January of this year. Since February, there has been constant noise coming from the apartment directly above me. The management at first claimed no one lived there. Then, when I went to investigate, I found someone there whom I told to stop making the harassing noise. She said nothing and has continued to make even worse noise. I've contacted the Redmond police, and they have stated that they will do nothing about the problem. I have contacted management, and they have stated the same thin... read more

Nick C 

on BBB

3 years ago

Avalon Hunt Valley might as well be made out of paper mache with how easy it is to hear every activity of every neighbor. This building is so flimsy that just about everything from doors to footsteps to everything else that you might think to do in an apartment will rattle and shake your walls, floors and furniture. Management has done nothing to address these issues, even calling them normal and expected and if tenants don't want to deal with them "Avalon may not be able to proved the level of quiet you need". Officially th... read more

Alfonso G. 

on BBB

3 years ago

This company is a scam! Do not rent from this community! I experienced discrimination, a lack of communication, and lost my security deposit after applying for an apartment that was not even close to what was advertised online! 

Christine N 

on BBB

3 years ago

I would give no stars if that were possible. The maintenance staff is good which is great because everything is old, substandard and constantly breaking down. The complex office presents itself as staffed. In fact while the do have hours posted, they are often closed. Tenants are told to call.”customer care”. Unfortunately, they often didn't return our calls. The property is landscaped but is serviced by a company that knows how to mow but doesn’t have a clue about how to properly maintain bushes or trees. Everything looks s... read more

Laura C 

on BBB

3 years ago

Management and upkeep of the community is poor. You will be ghosted by management and or maintenance. If or when you receive a reply it will be weeks to months later. The maintenance cannot resolve to fix community space amenities timely. Broken garage door took 8 weeks to fix. Gym A/C has been broken all summer making it an unusable space because of the heat and humidity. Pool chairs are broken and not enough for the # of residents that use the pool Rooftop tv doesn't work, chairs have holes in them. First floor has a leaki... read more