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AVA Burbank
- Apartments
- Burbank, CA
About this business
Location details
401 N Pass Ave, Burbank, CA, 91505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:30 p.m. | |
| Tue | 9:30 a.m. to 6:30 p.m. | |
| Wed | 9:30 a.m. to 6:30 p.m. | |
| Thu | 9:30 a.m. to 6:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
Amenities promised but never available for use. Leaf blowers outside my door and window at 8am. Emails from management about petty things, but never enforcing more important rules like parking in garages. Trash/recycling building always overflowing. Management slow to respond to emails, phone messages, and never in the office.
RecommendedWe've been living here a little over 10 months and the staff has always been helpful. Last Sunday was a very hot day and our air conditioning stopped working so we raised the ticket with the maintenance crew and, first thing Monday morning, Attila, Vasyl, and Javier arrived at the apartment and left everything working again in less than 20 minutes. Thanks for your hard work! We're super happy living here. 🤩
RecommendedExcellent neighborhood. The best leasing manager office.
RecommendedThe maintenance team is amazing. Terry and Franciso were super helpful, their vast knowledge to fix the issues is spectacular. Thank you!
RecommendedGood place for families . Friendly and professional environment. Safe and natural place.
Business response:
Thanks for sharing your thoughts, Sveta! We’re so happy to hear you’re enjoying yourself so much :)
Great community and apartments. However, they are overpriced and expensive. You may get a great rate on your first lease but the rent increase to renew will be exorbitant. The rent increases are 2-3 times as high as the county recommended rate. Don’t move here if you don’t wanna move again in a year. The prices may be competitive now but they're scrambling due to many residents moving out and the COVID-19 pandemic. No housing should have rates as volatile as the stock market.
The front office staff did a good job of selling the apartment and the apartment itself was beautiful, but for the quality of living it is not worth the price. Constant issues with other residents not following policies that impact the whole community with no repercussions (even pre-pandemic), the gate out of commission a significant amount of time, and the office staff being dismissive of issues when brought to their attention were just some of the issues I faced. Additionally, the trash was usually over flowing and parking... read more
RecommendedWe've lived in the building for about a year now and we love the location/amenities! The price is much more affordable than some of the other luxury apartments nearby and the staff are always friendly! The maintenance staff always answer our service requests within a day and fix every maintenance issue we've ever had. Marcial just came by and fixed the fittings on our front door, which was previously inoperable - now it's as good as new!
Business response:
Thanks! Your feedback is valuable to us, Jessie. I really appreciate you taking the time to share it. I'll make sure that Marcial and the on-site team knows how you feel, and we'll keep on making you and others happy!
RecommendedSlava, Atila, Kenneth and Stephen Myhre all make up a good team. Apart from the construction work and noises from across the street, I like this community. Keep up the good work.
Frequently asked questions about AVA Burbank
How is AVA Burbank rated?
AVA Burbank has a 4.5 star rating with 1,115 reviews.
When is AVA Burbank open?
AVA Burbank is closed now. It will open tomorrow at 9:30 a.m.
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