AutoNation Ford Fort Worth

Chase C 

on BBB

5 months ago

This dealership sold me a car on 2/22/25. The vehicle was on another lot. I signed my paperwork, gave them my down payment, and left happily knowing that I would be receiving my vehicle Monday, 2/24/25. The salesman I'd been working with informed me the vehicle had been written up at the other lot on that Saturday and that it was sold. So then they tried locating other vehicles. They jumped me 5 or 6 different vehicles before we landed on one Monday evening. The bank had closed but we had the approval. I came back Tuesday 2/... read more

JODY S 

on BBB

a year ago

My 2016 F250 with less that 100k miles has death wobble. I have bought a heavy duty performance adjustable trac bar and a Bilstein dual stabilizer kit and had these parts installed at Meineke. After installing these parts, ******* was unable to perform a front end alignment because the death wobble I'd been experiencing has prematurely worn out the outer tie rod ends and the center drag link. For ******* to replace the worn front end parts would have cost me an additional $1800. When I bought the truck I also bought an exten... read more

Joshua D 

on BBB

2 years ago

They try to force dealer add-ons on you which are supposed to be optional. They won't let you even reserve a vehicle without agreeing to their add-ons. A vehicle not even on their lot yet they say that can't take off any dealer add-ons and when I say I'm going to look elsewhere and the salesman just shrugs as I walk out. Go look up interior/exterior application for a dealer add-on it's basically a scam. Do you think exterior paint from the factory is so inferior you need an extra protection? And the inside go get a can of sc... read more

Christy M 

on BBB

2 years ago

I trusted the sales manager ********************* and salesman ******************************* to put me in a reliable vehicle. But instead ***************************************************** money. The car had ******* miles on it but they told me just keep it for a yr and I can trade it in for a newer vehicle. I TRIED to but they lied to me. The ** refuse to help me and now I'm back to walking or using Lyft. I am paying on a vehicle that is undrivable. I have no help the dealership turned it's back on me and has the nerve... read more

Jeff S. 

on BBB

3 years ago

Made on-line inquiry on a new car. I was contacted via text from salesperson on a new **** Escape that just came out. Salesman told me i would have to fill out all paperwork that he fwd links for. He said that was only way they could hold car untill i could get off work and travel 4 hrs. I even gave all info for a trade or was willing to pay for vehicle outright. Tuesday 12th i sent all info. Salesman said he would get back before 8pm with purchase figures and they would hold car for me till Sat morning. After 8 he texted ba... read more

Rhonda H 

on BBB

3 years ago

Horrible worst customer service ever scam,,,,scam......they lie and bull s*** my girlfriend bought a Tundra ****** bucks some how added up to ****** didnt print her out anything said ****** interest im to mad to even write but go somewhere else North Richland Hills,Tx 

Jzade F. 

on BBB

3 years ago

I specificallyrequested by email and phone that my credit only be rantwice and it was run6 times. Although thedepartment did not have permission to run my credit as many times as it did, the manager was extremely rude when I called and addressed him for an explanation and a solution.I get it. Some people do not like to be wrong. The manager at AutoNation is one of them so understand that from the beginning he was disrespectful and unpleasant. His first response was that it did not affect my credit at all and I said well I am... read more

Timothy and Vicki H 

on BBB

4 years ago

I have tried several times to reach AutoNation in *******, AZ. I keep going around in circles with the VMX and keep getting routed back to the operator's VMX. No matter which department I try to reach, I get no one, and cannot even leave a message. I'm wondering if they are even still in business. Two years ago my husband and I purchased a certified used vehicle from them. We only spend 3 mo/yr in AZ and don't put on many miles. We had a good experience with the salesman and were happy with the vehicle. We purchased a packag... read more

John M 

on BBB

4 years ago

When my transmission went out on my old car, I went on line to find a used vehicle to replace it. I found one I was interested in with Autonation Ford South Ft. Worth, and made an appointment to view it the next day. A couple hours later the salesman I had spoken with called and let me know I would be better off with a different car; the one I was scheduled to look at had a bad engine gasket and would take a lot of money to replace. I felt this was a good sign that they were a good company looking out for my interests. Kept ... read more