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Audi Burlington
- Car Dealers
- Burlington, MA
About this business
Location details
62 Cambridge St, MA-3A, Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I contacted the dealer and asked if I could put a deposit on the advertised Audi because I was unable to make it to the dealership that day but would be in the next morning. I was told they don’t take deposits to hold any vehicle and operate on a first come first serve basis . I called the next morning and said I was on my way ( with my trade in A8 and title in hand) I was almost at the dealership when I received a call from a office admin that the car had been sold the night before. A bad way to do business as far as I’m co... read more
Business response:
Hi Walter, We understand it can be frustrating to miss out on a vehicle you think may be the perfect fit. The reason we do not accept deposits is to ensure every client has the same opportunity to inspect, drive, and, purchase a car here. It would be unfair for us to hold an inventory option for someone who may decide not to move forward with their purchase when another guest is here, ready to finalize the transaction - George Kotsiras - Sales Manager
They were fantastic, front to end.
Business response:
This is great to hear, Jim! Thank you for rating Audi Burlington five stars! We'll see you next time!
Not so good. The rims had curb rash, told them it would cost at least 2k to replace and they would not come down on the price. The interior did not have suspension control, the windshield had a huge crack. Would have been nice if they were transparent in the beginning. It would have saved me time and gas money ( wasted ).
Business response:
Hi Ernie, We appreciate your honest feedback. Apologies this example did not meet your expectations for the condition it should be in after 13 years of use. If the only thing holding you back from purchasing this S5 are the wheels and windshield we will gladly fix those issues at no additional charge. Feel free to reach out to me directly, George Kotsiras, General Sales Manager, gkotsiras@herbchambers.com
Responded quickly
Business response:
Thank you for the review! We hope our Audi Burlington team can be of service to you again in the future!
Kaitlin was so great, follow up etc, I wish more people were like her. I just am not sure I want to take on a car with so many miles, and so much is going on with holidays.
Business response:
Thank you for the feedback! Please don't hesitate to reach out if Kaitlin & the team can be of service again in the future! - Audi Burlington
Quick response with no pressure.
Business response:
Thank you for the five-star rating! We hope our Audi Burlington team can be of service again in the future!
Great experience
Business response:
We're happy to hear it, Tyler! Thank you for rating Audi Burlington five stars!
Good
Great experience buying our 2017 Mini S Convertible from Ali at Audi Burlington. I’d highly recommend this dealer!
Business response:
We appreciate you taking the time to leave us a positive rating! - Audi Burlington
Frequently asked questions about Audi Burlington
How is Audi Burlington rated?
Audi Burlington has a 4.7 star rating with 3,912 reviews.
When is Audi Burlington open?
Audi Burlington is closed now. It will open at 11:00 a.m.
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